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Senior Business Manager

2 months ago

New York, New York, United States HCL Technologies Full time

Job Description:

Account Ownership and Process Excellence

HCL Technologies is seeking a highly skilled and experienced Senior Business Manager to join our team. As a Senior Business Manager, you will be responsible for end-to-end ownership of the account, ensuring process adherence and compliance, team performance, and attendance.

Key Responsibilities:

  • Formulate Key Result Areas (KRAs) for Team Leaders and Team Members, ensuring timely and consistent delivery of results that exceed individual standards.
  • Conduct regular appraisals and feedback sessions with Team Leaders, First-Line Team Leaders (FTs), and agents to drive performance and growth.
  • Manage Performance and Service Level Agreements (SLAs) to ensure high customer satisfaction feedback from both internal and external clients.
  • Plan and coordinate staffing activities in accordance with documented policies and procedures, ensuring efficient resource allocation.
  • Effectively manage client relationships to maintain and grow existing business, driving revenue generation.
  • Manage project budgets and schedules, ensuring timely completion of assigned projects and coordination of interrelated operational tasks.

Requirements:

  • Strong leadership and management skills, with experience in managing multiple projects and teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
  • Proven track record of driving business growth and revenue generation.
  • Strong analytical and problem-solving skills, with the ability to identify and mitigate risks.
  • Ability to work in a fast-paced environment, with adaptability and flexibility.