Overnight Front Desk Associate

5 days ago


Miami FL USA, United States PF Miami Developers LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused Overnight Front Desk Associate to join our team at PF Miami Developers LLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, ensuring a seamless and welcoming experience in our Judgement Free Zone.

Key Responsibilities
  • Greet and Assist Members/Guests: Greet members and guests as they enter and exit the club, assisting them with any questions or concerns as they check in.
  • Promote Our Judgement Free Zone: Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve Member Concerns: Resolve member concerns and escalate to a Manager as needed.
  • Perform Membership Functions: Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Execute Retail Transactions: Execute retail transactions with accuracy and drive sales goals.
  • Maintain a Clean and Safe Environment: Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
  • Ensure Restroom Maintenance: Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
  • Perform Safety and Maintenance Checks: Frequently perform a comprehensive walk of all club areas, quickly fix any safety/policy issues, and address cleanliness concerns.
  • Address Maintenance and Facility Concerns: Promptly address maintenance and facility concerns such as broken and/or missing equipment.
Requirements
  • Availability: Must be available to work overnight shifts, Monday through Thursday.
  • Language Skills: Bilingual (Spanish/English) preferred.
  • Experience: 6-12 months of experience in a customer service environment is preferred.
  • Age Requirement: Must be 18 years of age or older.
  • Certifications: Willing to become CPR/AED certified (training provided by Planet Fitness).
  • Computer Skills: Basic computer proficiency.
Physical Demands
  • Standing and Moving: Continual standing and moving throughout the club to accomplish tasks during shift.
  • Communicating: Continual communicating in person or on the phone to exchange information during shift.
  • Lifting: Must be able to lift up to 50 pounds.
  • Chemical Exposure: Will encounter toxic chemicals during shift.
  • Cleaning and Sanitizing: Frequent cleaning and sanitizing of equipment and facilities.
  • Mobility: Moving self in different positions, including bending and twisting, to accomplish tasks.


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