Overnight Front Desk Associate
5 days ago
We are seeking a highly motivated and customer-focused Overnight Front Desk Associate to join our team at PF Miami Developers LLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, ensuring a seamless and welcoming experience in our Judgement Free Zone.
Key Responsibilities- Greet and Assist Members/Guests: Greet members and guests as they enter and exit the club, assisting them with any questions or concerns as they check in.
- Promote Our Judgement Free Zone: Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve Member Concerns: Resolve member concerns and escalate to a Manager as needed.
- Perform Membership Functions: Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
- Execute Retail Transactions: Execute retail transactions with accuracy and drive sales goals.
- Maintain a Clean and Safe Environment: Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
- Ensure Restroom Maintenance: Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
- Perform Safety and Maintenance Checks: Frequently perform a comprehensive walk of all club areas, quickly fix any safety/policy issues, and address cleanliness concerns.
- Address Maintenance and Facility Concerns: Promptly address maintenance and facility concerns such as broken and/or missing equipment.
- Availability: Must be available to work overnight shifts, Monday through Thursday.
- Language Skills: Bilingual (Spanish/English) preferred.
- Experience: 6-12 months of experience in a customer service environment is preferred.
- Age Requirement: Must be 18 years of age or older.
- Certifications: Willing to become CPR/AED certified (training provided by Planet Fitness).
- Computer Skills: Basic computer proficiency.
- Standing and Moving: Continual standing and moving throughout the club to accomplish tasks during shift.
- Communicating: Continual communicating in person or on the phone to exchange information during shift.
- Lifting: Must be able to lift up to 50 pounds.
- Chemical Exposure: Will encounter toxic chemicals during shift.
- Cleaning and Sanitizing: Frequent cleaning and sanitizing of equipment and facilities.
- Mobility: Moving self in different positions, including bending and twisting, to accomplish tasks.
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