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Front Desk Associate

2 months ago

Miami, United States Hotel Resource Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Hotel Resource. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities:

  • Assist guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality
  • Promptly and effectively deal with guest concerns or issues and ensure all are met to satisfaction in a timely manner
  • Post guest charges, collect payments, and follow all cash handling procedures as required by Hotel Resource
  • Handle guest mail and messages with respect to privacy and professionalism
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
  • Be a great communicator to various departments and management on guest comments and concerns
  • Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
  • Have full knowledge of hotel safety and emergency procedures

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • Previous experience in a front desk or customer service role

What We Offer:

  • Competitive wages and benefits package
  • Opportunities for career advancement and professional growth
  • A fun and dynamic work environment