Overnight Front Desk Supervisor

2 months ago


Miami, United States TB ISLE RESORT LP Full time
Job Details

Job Location
JW Marriott Turnberry Miami Resort & Spa - Aventura, FL

Job Category
Hospitality - Hotel

Description

Scope of Position

The Overnight Front Desk Supervisor is responsible for assisting the Overnight Manager and/or Manager on Duty to manage all operations, employees, and departments of the hotel during the overnight shift while providing attentive courteous and efficient service to all guests upon to arrival and throughout their stay while using brand or property specific processes. He/she will ensure that daily reports are generated, daily revenues are balanced, and guests needing assistance during the shift are accommodated.

Position Requirements
  • Professional demeanor appropriate for a luxury environment.
  • Progressive experience in a hotel, night audit and/or or a related field required.
  • Previous supervisory experience in a hotel/resort preferred.
  • Outstanding guest service skills.
  • Able to handle a multitude of tasks in an ever-changing environment.
  • Effective at listening to, understanding, and clarifying the concerns and issues raised by guests and members.
  • Work with and understand financial information and advanced arithmetic functions.
Responsibilities
  • Approach all encounters with guests, members, and Associates in a professional and personalized manner.
  • Supervise other front desk and pbxassociates to ensure property coverage and prompt guest service addressing their needs in a professional, positive, and timely manner.
  • Process all guest check-ins by confirming reservations, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
  • Responsible for proper cash handling in accordance with JW Marriott Turnberry Miami Resort & Spa policies.
  • Process no-show reservations, prepare financial reports for managerial review.
  • Close the financial day for the hotel.
  • Drives sales and maximizes revenue by up-selling rooms.
  • Process all payment types such as room charges, cash, checks, and credit/debit cards.
  • Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem.
  • Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
  • Be familiar with all in-house groups.
  • Assist with reservation requests forwarded to the hotel, supporting the in-house reservations department.
  • Maintain consistent and effective flow of communication between shifts.
  • Actively participate in training and continuing education of Front Desk and At Your Service Associates.
  • Maintain the confidentiality of all guest and member information and pertinent resort data, as well as the security of high-profile guests or members in accordance with resort standards.
  • Establish and maintain effective communication processes with all hotel departments.
  • Always comply with JW Marriott Turnberry Miami standards and regulations to encourage safe and efficient hotel operations.
  • Perform any additional task assigned by management.
Education
  • High school diploma or GED or degree in Hospitality related major.
Skills and Abilities
  • Able to communicate in the English language. Second language is a plus.
  • Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
  • Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).
Physical Requirements
  • On a continuous basis, stand at a desk for long periods of time in front of a computer screen.
  • Intermittently twist to reach equipment or supplies surrounding desk.
  • Use the telephone and computer keyboard daily.
  • Must be physically fit to lift, pull, and push items up to 50 pounds.
  • Also requires standing/walking/reaching and bending throughout shift.


  • Miami, United States Think Hospitality Full time

    Job DescriptionJob DescriptionJob Summary:The Overnight Front Office Supervisor oversees all operations of the front desk during the overnight shift. This role ensures smooth and efficient front office operations, provides exceptional guest service, and manages staff to maintain high standards of service and guest satisfaction. The Overnight Front Office...

  • Front Desk Supervisor

    3 months ago


    Miami, United States KW PROPERTY MANAGEMENT AND CONSULTING Full time

    ** Front Desk Supervisor - Overnight** **Job Category****:** Management **Requisition Number****:** FRONT003295 Showing 1 location **Job Details** **Description** Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In addition to regular front desk duties, the front...

  • Front Desk Supervisor

    3 weeks ago


    Miami, United States KW Property Management & Consulting Full time

    In addition to regular front desk duties, the front desk supervisor: Acquires and maintains current knowledge client's community documents, policies, and procedures. Ensures life safety systems are operational and functioning and/or takes corrective Front Desk, Supervisor, Management, Property Management, Staff, Property

  • Overnight Front Desk

    1 month ago


    North Miami Beach, United States KW Property Management & Consulting Full time

    Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintai Front Desk, Overnight, Auditor, Association Manager, Hotel, Property Management, Compliance

  • Overnight Front Desk

    3 months ago


    Miami, United States Grand Fitness Mgmt, LLC Full time

    Job DescriptionJob DescriptionDescription:As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! All of our Team Members at Planet Fitness share one thing in common – a passion...

  • Overnight Front Desk

    3 months ago


    Miami, United States Grand Fitness Mgmt, LLC Full time

    Job DescriptionJob DescriptionDescription:As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! All of our Team Members at Planet Fitness share one thing in common – a passion...

  • Front Desk Agent

    1 month ago


    Miami, United States Elwyn Full time

    As a Front Desk Associate, youll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; ch Front Desk, Agent, Part-Time, Customer Service, Overnight, Hotel, Healthcare, Skills

  • Front Desk Supervisor

    2 months ago


    Miami, United States Elwyn Full time

    Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets a Front Desk, Supervisor, Property Manager, Customer Service, Skills, Management, Healthcare

  • Front Desk Supervisor

    3 months ago


    Miami Beach, United States Shelborne South Beach Full time

    ** Front Desk Supervisor** Location * Summary * Description * Skills Summary **Front Desk Supervisor** Salary $17 / Hour Schedule Full Time Experience Minimum 2 years of experience Location Category Hotel **Front Desk Supervisor** Description As a Front Desk Supervisor you will o rchestrate and expedite the registration and checkout process at the front desk...

  • Front Desk Supervisor

    3 months ago


    North Miami Beach, United States Turnberry Associates Full time

    ** Front Desk Supervisor** **Job Category****:** Guest Services **Requisition Number****:** FRONT005097 Showing 1 location **Job Details** **Description** You are headed to a fresh start at the newly renovated Residence Inn by Marriott Aventura Mall; we are looking for dedicated Front Desk Supervisor to join our Team. Essential Job Functions: * Review all...

  • Front Desk Supervisor

    2 months ago


    Miami, United States KW Property Management & Consulting Full time

    Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintai Supervisor, Front Desk, Auditor, Association Manager, Property Management

  • Front Desk Supervisor

    5 months ago


    Miami Beach, United States HEI Hotels & Resorts Full time

    Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival Front Desk, Supervisor, Office Manager, Computer


  • Miami, Florida, United States Goodwin Recruiting Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Goodwin Recruiting. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service to our clients and candidates, while also managing the front desk operations and ensuring a smooth and efficient...

  • Front Desk Agent

    1 month ago


    Miami, Florida, United States The Standard Spa Miami Beach Full time

    The Front Desk Agent is directlyresponsible for the smooth operation of the Front Desk in conjunction with allother departments of the Hotel to ensure a positive guest experience. Ability to perform duties in PBX,Reservations, and Concierge positions. What you will be doingMaintain the smooth and efficient operation of the Front Desk. Successfully complete...

  • Front Desk Supervisor

    1 month ago


    North Miami Beach, United States Newport Beachside Hotel & Resort Full time

    Property Description: Newport Beachside Hotel, located in the sunny and vibrant Sunny Isles Beach, Florida, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a beachfront hotel that offers exceptional service and a tropical paradise experience to our guests. With positions available in front desk,...

  • Front Desk Supervisor

    2 months ago


    Miami, United States Hotel Resource Full time

    **Hospitality - Hotel, Management, Admin - Clerical** **Front Desk Supervisor - NEW HOTEL** Front Desk Supervisor - NEW HOTEL Concord Hospitality Miami FL **Front Desk Supervisor - NEW HOTEL** **Company:** Concord Hospitality **Location:** 7695 N. Kendall Dr. 33156 US **Category:** Hospitality - Hotel, Management, Admin - Clerical **Degrees...

  • Front Desk Supervisor

    3 months ago


    Miami, United States Wyndham Hotels & Resorts Full time

    ** Front Desk Supervisor** Location: Miami, FL, US Property Name: La Quinta by Wyndham Miami - Airport North Req Id: 14268 La Quinta by Wyndham is now seeking a Front Desk Supervisor to join our team at the La Quinta by Wyndham Miami - Airport North location in Miami , Florida . **Job Summary** The Front Desk Supervisor is responsible for assisting Front...

  • Front Desk Supervisor

    3 months ago


    Miami, United States Dua Hotel, Autograph Collection by Marriott Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesQualifications At least 2 to 3 years of...

  • Front Desk Supervisor

    3 months ago


    Miami, United States Cambria Hotel Miami Airport - Blue Lagoon Full time

    Job Summary Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered. Essential Job Functions This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The...


  • Miami, Florida, United States The Elser Hotel & Residences Full time

    Job SummaryThe Elser Hotel & Residences is seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our front office department, you will be responsible for ensuring the smooth operation of our front desk, providing exceptional customer service, and maximizing room revenue and occupancy.Key...