Customer Success Team Leader

2 weeks ago


Needham, United States International Data Group Inc. Full time

Position Overview:
The Customer Success Team Leader will collaborate to achieve significant outcomes and enhance client experiences, while ensuring sustainable growth for the organization by:

Team Leadership:
Overseeing a group of Customer Success Managers, fostering their professional development and team expansion.

Performance Management:
Taking ownership of reporting metrics related to customer satisfaction and retention, while driving strategic initiatives to improve overall client engagement.

Client Experience Enhancement:
Implementing best practices to elevate the customer journey and ensuring a seamless experience across all touchpoints.



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