Client Success Associate

1 week ago

Needham, United States CustomGPT Full time

Client Success Associate

In the rapidly evolving landscape of artificial intelligence, CustomGPT stands out as a pioneering force, recognized among the "Top 10 Emerging Leaders in Generative AI" by GAI Insights. We are a dynamic startup that thrives on innovation and collaboration, seeking individuals who are eager to contribute to our mission of transforming the AI industry.

As a Client Success Associate, you will be instrumental in ensuring our clients achieve optimal outcomes with our advanced AI solutions. You will serve as the main liaison for both enterprise and self-service customers, guiding them through the onboarding journey, addressing their inquiries, and ensuring their ongoing satisfaction with our offerings. This position is perfect for someone who excels in a client-facing role and is dedicated to empowering customers to reach their business objectives through our state-of-the-art technology.

Key Responsibilities:

Onboarding Process: Facilitate the onboarding of new clients, ensuring they comprehend and can utilize our AI platform effectively. Conduct training sessions, provide tutorials, and supply documentation to ensure a seamless transition.

Customer Interaction: Maintain active engagement with clients through regular check-ins, performance assessments, and feedback discussions to grasp their needs, resolve any concerns, and ensure they maximize the benefits of our product.

Problem Resolution: Serve as the initial point of contact for client inquiries and challenges. Collaborate closely with support and technical teams to swiftly and effectively address any issues.

Product Knowledge: Acquire a comprehensive understanding of our product platform to enhance customer success and mitigate churn.

Data Insights: Monitor and evaluate customer usage data to identify trends, patterns, and opportunities for deeper engagement. Provide actionable insights to assist clients in maximizing their return on investment.

Collaboration Across Teams: Work in tandem with sales, product, and marketing teams to communicate customer feedback, propose product enhancements, and contribute to the development of new features or solutions.

Customer Advocacy: Represent the voice of the customer within the organization, ensuring their needs are prioritized and addressed. Help shape the overall customer experience by sharing insights and recommendations for improvement.

Innovative Thinking: Introduce new ideas and strategies to enhance the customer experience and streamline customer success operations.

Qualifications:

  • Education: A Bachelor's degree in Business, Marketing, Computer Science, or a related field is highly preferred.
  • Experience: 1-3 years in a customer-facing role, ideally within a SaaS or technology-focused industry. Previous experience in customer success or account management is advantageous.
  • Skills: Excellent interpersonal and communication abilities, with a talent for building and nurturing relationships. Strong problem-solving skills and adept at managing customer expectations.
  • Attributes: Proactive, organized, and detail-oriented, with a commitment to delivering outstanding customer service. Capable of managing multiple clients and priorities in a fast-paced environment.

Important Considerations:

  • Visa Requirements: Sponsorship for work visas is not available. US citizenship or a green card is necessary.
  • Work Location: This role necessitates in-person attendance at our office. We value face-to-face interactions to foster our collaborative culture.

About CustomGPT:

At CustomGPT, we are at the forefront of the AI revolution, empowering businesses to harness their internal data in transformative ways. Our team comprises innovative thinkers and problem-solvers dedicated to delivering impactful solutions for our clients. Be part of a company that is not only experiencing rapid growth but also shaping the future of AI technology.

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