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Customer Support Team Leader

2 months ago

Needham, United States C. & J. Clark International, Ltd Full time

Position Overview:
The IT Support Operations Manager will be tasked with managing the proficient and effective provision of first and second line IT assistance to our corporate personnel, ensuring a smooth user experience.

Key Responsibilities:
- Oversee the daily operations of the technical support team.
- Ensure timely resolution of IT issues to maintain productivity.
- Develop and implement support processes to enhance service delivery.

Qualifications:
- Proven experience in technical support or IT management.
- Strong leadership and communication skills.
- Ability to work collaboratively in a fast-paced environment.

This role offers an excellent opportunity for a dedicated professional in the field of technical support management within a reputable organization.