Servicing Operations Director

6 days ago


Atlanta, Georgia, United States First Investors Full time
About the Role

We are seeking a highly skilled and experienced Director, Servicing Operations to join our team at First Investors. This is a key leadership position that will play a critical role in driving the success of our Servicing Operations.

Key Responsibilities
  • Develop and implement budgeting and forecasting models to drive business growth and improve financial performance.
  • Deliver actionable and insightful reports on key performance indicators to inform business decisions.
  • Manage key vendor relationships to ensure continuous improvement and optimal performance.
  • Lead process redesigns to improve efficiency, compliance, and customer satisfaction.
  • Develop business unit roadmaps to drive strategic growth and improvement.
  • Present findings and recommendations to stakeholders to drive business decisions.
Requirements
  • 5+ years of experience in instalment lending with a focus on Servicing.
  • 5+ years of experience in a leadership role.
  • Demonstrated track record of success in managing process improvement and process redesign.
  • Excellent and proven advanced Excel skills.
  • Experience creating and implementing OpEx budget models.
  • Strong analytical and problem-solving skills, with the ability to analyze data and identify trends to drive process improvement.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with stakeholders and team members at all levels of the organization.
  • Strong financial acumen.
  • Ability to work independently, manage multiple priorities, and adapt to changing priorities in a fast-paced, dynamic environment.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.


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