Director of Facility Operations

4 days ago


Atlanta, Georgia, United States Concord Hospitality Full time

Job Summary:

As a key member of the Concord Hospitality team, the Director of Facility Operations is responsible for maintaining hotel/room quality based on hotel and franchise objectives while providing the highest quality of service to the customer at all times. This role sets an example for all hotel associates and is responsible for training, motivation, development, and review of all loss prevention programs.

Key Responsibilities:

  • Develop and implement quality assurance programs to ensure hotel/room quality meets or exceeds hotel and franchise objectives.
  • Provide leadership and guidance to hotel associates to ensure exceptional customer service and quality standards are met.
  • Train and develop hotel associates to improve their skills and knowledge in loss prevention and quality assurance.
  • Conduct regular reviews and assessments of loss prevention programs to identify areas for improvement.
  • Collaborate with other departments to ensure seamless operations and effective communication.

Requirements:

  • Strong leadership and communication skills.
  • Ability to develop and implement quality assurance programs.
  • Experience in hotel operations and loss prevention.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.

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