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Customer Service Representative

2 months ago

Meriden, Connecticut, United States MERIDEN NEW BRITAIN BERLIN YOUNG MENS Full time
{"Job Title": "Member Services Representative", "Job Summary": "We are seeking a highly skilled and customer-focused Member Services Representative to join our team at the Meriden YMCA. In this role, you will be responsible for delivering exceptional service to our members, guests, and program participants.

Responsibilities:

* Provide excellent service and a welcoming environment to members, guests, and program participants
* Communicate effectively and courteously in all interactions
* Greet each person who enters the reception area with a friendly verbal greeting and a smile
* Answer and refer all incoming calls in a courteous manner
* Perform various clerical duties including signing up new members, enrolling members in programs, and maintaining accurate and up-to-date records
* Be knowledgeable about Meriden-New Britain-Berlin YMCA memberships, programs, and events
* Sell memberships and promote Meriden-New Britain-Berlin YMCA programs
* Build relationships with members and help members connect with one another and to the Meriden-New Britain-Berlin YMCA
* Handle and resolve membership concerns
* Maintain confidentiality regarding members, participants, and Meriden-New Britain-Berlin YMCA business
* Inform your supervisor if you cannot make your shift and find a replacement if necessary
* Attend staff meetings and trainings as requested
* Follow all policies and procedures outlined by the Meriden-New Britain-Berlin YMCA
* Maintain cleanliness and organization of the lobby and member service desk areas

Requirements:

* Bachelor's degree in a related field or equivalent
* One to two years related experience preferred
* Ability to relate effectively to diverse groups of people from all social and economic segments of the community
* Ability to work a flexible schedule that includes evening, weekend, and 'on call' assignments

Work Environment and Physical Demands:

* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Sufficient strength, agility, and mobility to perform essential functions of position and to supervise program activities

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Meriden New Britain Berlin Young Mens is an equal opportunity employer and welcomes applications from diverse candidates.

We are committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees.

Thank you for considering this opportunity to join our team.

Sincerely,
[Your Name]"}