Customer Experience Liaison
2 weeks ago
At Tradebe, we're committed to helping industrial and chemical companies manage their environmental liabilities in a safe and sustainable manner. As a Customer Experience Representative, you'll play a pivotal role in driving customer satisfaction and strengthening relationships with our clients.
Key Responsibilities- Manage customer inquiries, issues, and concerns in your designated region, ensuring timely and effective resolutions.
- Collaborate with the Sales team to build strong relationships with our customers and provide exceptional support.
- Help customers navigate and make the most of our Tradebe Customer Portal, ensuring seamless access to our services.
- Foster relationships of trust through collaboration and communication, driving customer loyalty and retention.
- Coordinate with our transportation team to schedule and confirm pickups and deliveries for customers, ensuring efficient and reliable service.
- Work with internal departments such as Pricing and Billing to ensure accurate account updates and invoices.
- Excellent communication, collaboration, and organizational skills, with a customer-first approach.
- Friendly, service-oriented demeanor with a strong ability to multitask and maintain attention to detail.
- Strong problem-solving abilities, especially in fast-paced environments, with a proven track record of success.
- Competent in reading, understanding, and applying operational documents, SOPs, and waste manifests.
- Competitive pay and benefits package, including student loan repayment assistance.
- Generous vacation and sick leave policies, as well as medical, dental, and vision coverage.
- 401k Retirement match and flexible spending accounts (FSA) and health savings accounts (HSA).
- Agency-paid basic life and AD&D insurance, as well as career ladders, professional development, and promotion opportunities.
- Leadership opportunities and a great work environment and culture.
Tradebe is an Equal Opportunity Employer, committed to making employment decisions without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other protected characteristics.
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