Technical Services Specialist
4 weeks ago
Job Title: Senior Technical Representative
Job Summary: We are seeking a highly skilled Technical Services Specialist to join our team at Dorf Ketal Energy Services. As a Senior Technical Representative, you will be responsible for providing technical support to our customers in the Whitecourt, Grande Prairie & Slave Lake areas.
Key Responsibilities:
- Provide technical recommendations and dosages to customers for issues including scale, corrosion, paraffin, etc.
- Suggest monitoring procedures and KPIs to customers
- Provide technical reports to internal and external customers
- Attend customer technical meetings and conduct technical presentations
- Lead technical discussions and projects with limited input from Regional Technical Mgr
- Collection of field samples
- Attend field trials
- Lab testing of field samples using the Grande Prairie lab (Initial focus is paraffin deposition)
- Build and maintain relationships with high level technical customer contacts
- Leverage customer contacts as a method of gaining additional and/or new business
- Ensure technical capabilities are aligned with needs of customers and/or market
- Assist in the development and roll out of new products and services that are beneficial to the business
- Train field/sales staff (make competent) in our products, for controlling scale, corrosion, paraffin, etc.
- Ability to travel 50-75%
- Support and assist in implementing and maintaining certified management systems ascribed to DK such as ISO 9001. Identify training needs of personnel. Promote awareness of risks and opportunities associated with their work. Maintain an understanding of the Quality policy and how they personally contribute to meeting DK objectives and goals
- Support and assist in implementing and maintaining the RCMS program. Identify training needs of personnel. Promote awareness of the RCMS guiding principles and Dorf Ketal's HSSE policy, objectives and goals in addition to how they can contribute to them.
- Other projects as required.
Requirements:
- Required Skills/Abilities:
- Training, presenting, report writing, interfacing with customers
- Experience in problem resolution of scale, corrosion and paraffin preferred
- Root Cause Failure Analysis understanding and experience
- Ability to travel 40% – 70% in Permian Basin
- Education/Experience:
- Bachelor's Degree in either Engineering or Chemistry preferred
- 5+ years of relevant experience in oil and gas industry in a chemical technology role supporting Upstream and Midstream Oilfield Chemicals for OFC companies
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