Patient Care Support Specialist

2 weeks ago

Albuquerque, New Mexico, United States UnitedHealth Group Full time

At UnitedHealth Group, we are dedicated to enhancing healthcare through innovative solutions that empower individuals to lead healthier lives. As part of our team, your contributions will play a vital role in improving health outcomes by connecting individuals with essential care, pharmacy benefits, and valuable resources. We foster a culture of diversity and inclusion, providing a supportive environment with talented colleagues, comprehensive benefits, and opportunities for professional growth. Join us in making a meaningful impact on the communities we serve as we strive to advance health equity globally. Together, we can Caring. Connecting. Growing together.

The Patient Care Support Specialist reports directly to the Center Administrator and is responsible for managing appointment scheduling, patient registration, cashiering, and handling incoming calls, along with other administrative tasks. This key position offers essential front office support.

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Key Responsibilities:

  • Welcome patients upon arrival and manage standard wait times effectively.
  • Conduct check-in and check-out procedures, including verifying patient demographics, insurance details, and completing necessary pre-authorizations.
  • Collect co-payments, co-insurance, and deductibles, providing receipts as required.
  • Oversee the cashier box and ensure daily deposits align with company policies.
  • Handle phone inquiries and schedule appointments accordingly.
  • Respond to telephone calls, redirect as necessary, assist callers with inquiries, and take messages when needed.
  • Maintain and manage medical records, ensuring proper filing, scanning, and preparation for scheduling.
  • Ensure all correspondence is appropriately scanned and filed, process requests for medical record releases, and maintain accurate logs.
  • Establish and nurture effective working relationships with patients, staff, and the public.
  • Perform additional related duties as assigned.
Why consider a career with UnitedHealth Group? We offer a competitive salary, a comprehensive benefits package, performance rewards, and a management team committed to your success. Our benefits include:
  • Accrued Paid Time Off starting from your first pay period, plus 8 Paid Holidays.
  • Various Medical Plan options, along with access to a Health Spending Account or Health Savings Account.
  • Dental, Vision, Life & AD&D Insurance, including Short-term and Long-term Disability coverage.
  • 401(k) Savings Plan and Employee Stock Purchase Plan.
  • Education Reimbursement opportunities.
  • Employee Discounts and Assistance Programs.
  • Employee Referral Bonus Program.
  • Voluntary Benefits such as pet insurance and legal insurance.
At UnitedHealth Group, we are on a mission to help individuals live healthier lives and improve the health system for everyone. We believe that everyone, regardless of race, gender, sexuality, age, location, or income, deserves the opportunity to achieve their healthiest life. We are committed to addressing health disparities and improving health outcomes, ensuring equitable care for all.

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace. Candidates are required to pass a drug test prior to employment.

#RPO, #red

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