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Client Manager

2 months ago

Chicago, Illinois, United States MP1 Solution Full time
Job Summary

MP1 Solution is seeking a highly ambitious and customer-focused Account Manager to support our growing customer base. As a key member of our team, you will play a crucial role in driving sales growth and ensuring exceptional customer satisfaction.

Key Responsibilities
  • Meet daily quota expectations by focusing on sales activities and value-added services, such as compliance initiatives and other revenue-generating activities.
  • Utilize 'Value-Based Sales Skills' to uncover clients' existing service issues and needs, explain contract obligations, and provide alternative solutions.
  • Respond to customer concerns and proactively contact customers to ensure satisfaction.
  • Determine customers' needs and negotiate appropriate resolutions by right-sizing, price adjustments, and resolving service quality issues.
  • Achieve sales activity and targets through engaging customers via phone and email.
  • Establish and maintain relationships with decision-makers and key stakeholders.
  • Document and update customer records based on interactions.
  • Retain customers at risk of cancellation or identified as potential lost business.
  • Work with cross-functional team members, including operations, billing, collections, and sales departments, to provide exceptional solutions.
  • Ensure correct usage of CRM and other sales applications.
Requirements
  • Bachelor's degree in Business, Marketing, or a related field preferred or equivalent combination of education and experience.
  • 2+ years of experience in sales or account management.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Proven track record of meeting or exceeding sales targets.
  • Ability to work independently and as part of a team.
  • Self-motivated, organized, and detail-oriented.
  • Strong interpersonal and team collaboration skills.
  • Positive and professional demeanor.
  • Ability to build rapport with clients.
  • Strong account management skills.
  • Account resolution abilities.
What We Offer
  • $55k - $60k base salary depending on experience; commissions are uncapped.
  • On-going training led by proven leaders.
  • Fun work environment and supportive teammates.
  • Weekly meetings with your direct manager.
  • Focus on internal promotions and development.
  • Uncapped commission.
  • Summer hours.
  • Health, Dental, and Vision Insurance.
  • Paid time off.
Equal Employment Opportunity

MP1 Solution is proud to be an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, gender identity, sexual orientation, age, disability, veteran status, or other applicable legally protected characteristics. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.