Client Manager

3 weeks ago

Chicago, Illinois, United States Matthews International Full time
Job Title: Client Manager

About the Role:

We are seeking a highly skilled Client Manager to join our team at Matthews International. As a Client Manager, you will be responsible for leading valued relationships with clients and key agency players. This role requires a confident attitude and polished communication skills to promote the agency's ideas and benefits.

Key Responsibilities:

  • Serve as the main day-to-day contact on current projects for clients, suppliers, external partners, and the Account team.
  • Ensure best-in-class account handling and relationship development through inspiring and delighting clients with added value ideas and services.
  • Builds new relationships and nurturing existing relationships with internal and external clients.
  • Participates in meetings with existing clients and internal teams to identify adequate new services/offerings to meet clients' evolving needs.
  • Ensures high quality standards in all client deliverables.
  • Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
  • Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
  • Partners with the client, the Account Team, and project teams to resolve identified project issues.
  • Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
  • Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
  • Partners with Client Integration and the Account Team to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
  • Participates in cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
  • Provides solutions for business-related issues and situations and generate specific plans that achieve objectives.
  • Manages and balances marketing budgets to maximize Return on Investment (ROI) and drive incremental sales.
  • Provides expertise on customer pricing and promotional planning.
  • Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team.

Requirements:

  • Bachelor's Degree in Sales, Marketing or related field.
  • 2+ years previous account management experience in a Creative Design Agency, Market Research firm or similar consulting environment; or equivalent combination of education and experience.
  • High degree of proficiency MS Office Suite, Outlook & Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
  • Solid understanding and application of mathematical concepts.
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and senior management.
  • Self-motivated with critical attention to detail, deadlines and reporting.

About Matthews International:

At Matthews International, we are proud to be an equal opportunity workplace and an affirmative action employer. All employment is decided on the basis of qualifications, merit, and business need.

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