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Technical Support Specialist

2 months ago


Sacramento, California, United States VirtualVocations Full time

VirtualVocations is seeking a Support Operations Expert to deliver exceptional customer experiences across multiple support channels. Key Responsibilities: Deliver customer-focused service through thoughtful and prompt inquiry resolution. Develop expertise in products and processes to support both customers and internal teams effectively. Required Qualifications: 1-3 years of technical experience, particularly with tools like Zendesk, Sift, Postman, and Looker. 1-3 years of customer-facing experience, with a focus on response-based metrics and tooling. Familiarity with programming languages such as HTML/CSS, JavaScript, Python, Java, and C++ is preferred. A technical background with relevant certifications or proven experience is highly desirable. Previous experience in marketing and/or direct mail is a plus.