Administrative Operations Specialist
2 weeks ago
Position Summary: The Office Operations Coordinator plays a crucial role in ensuring smooth administrative processes within our organization. This position is vital for maintaining operational efficiency and delivering exceptional service to our clients.
Benefits and Perks:
- Competitive biweekly compensation.
- Retirement savings plan (401K).
- Comprehensive medical insurance.
- Dental and vision coverage.
- Life insurance options.
- Paid time off and holidays.
- Supportive family-oriented culture.
Company Overview:
Window World is recognized as the leading exterior remodeler in the United States, dedicated to providing outstanding customer experiences with our extensive range of residential exterior remodeling solutions. Our energy-efficient offerings come with industry-leading warranties, and we pride ourselves on our meticulous attention to detail and customer service. Our mission is straightforward: to deliver exceptional quality and craftsmanship alongside superior service at accessible prices. Become part of the Moran family and contribute to a lasting exterior remodeling journey.
Key Responsibilities:
- Document orders within our customer relationship management (CRM) system by generating service contracts, service projects, and purchase orders.
- Verify the delivery of service parts in our CRM.
- Receive and log products from deliveries into our CRM.
- Coordinate service appointments, aligning the store's service schedule with customer availability efficiently.
- Prepare service packets for technicians.
- Conduct confirmation calls for service appointments the day prior.
- Oversee the scheduling of installation teams.
- Optimize the installation schedule to ensure efficient daily product installations.
- Engage with customers to arrange their installation dates.
- Facilitate communication between customers and installation teams.
Additional Duties:
- Manage inbound and outbound calls with professionalism.
- Maintain comprehensive knowledge of the organization's products, policies, and services.
- Schedule appointments for both customers and internal teams.
- Address customer concerns by identifying the issue, facilitating a resolution, and ensuring timely follow-up.
- Accurately create and update customer accounts, documenting interactions in the CRM.
- Adhere to standard operating procedures.
- Prepare customer service reports for management review.
- Keep a well-organized and professional workspace.
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