Administrative Operations Specialist

2 weeks ago


Akron, Ohio, United States Window World of PennOhio Full time
Job Overview

Position Summary: The Office Operations Coordinator plays a crucial role in ensuring smooth administrative processes within our organization. This position is vital for maintaining operational efficiency and delivering exceptional service to our clients.

Benefits and Perks:

  • Competitive biweekly compensation.
  • Retirement savings plan (401K).
  • Comprehensive medical insurance.
  • Dental and vision coverage.
  • Life insurance options.
  • Paid time off and holidays.
  • Supportive family-oriented culture.

Company Overview:

Window World is recognized as the leading exterior remodeler in the United States, dedicated to providing outstanding customer experiences with our extensive range of residential exterior remodeling solutions. Our energy-efficient offerings come with industry-leading warranties, and we pride ourselves on our meticulous attention to detail and customer service. Our mission is straightforward: to deliver exceptional quality and craftsmanship alongside superior service at accessible prices. Become part of the Moran family and contribute to a lasting exterior remodeling journey.

Key Responsibilities:

  • Document orders within our customer relationship management (CRM) system by generating service contracts, service projects, and purchase orders.
  • Verify the delivery of service parts in our CRM.
  • Receive and log products from deliveries into our CRM.
  • Coordinate service appointments, aligning the store's service schedule with customer availability efficiently.
  • Prepare service packets for technicians.
  • Conduct confirmation calls for service appointments the day prior.
  • Oversee the scheduling of installation teams.
  • Optimize the installation schedule to ensure efficient daily product installations.
  • Engage with customers to arrange their installation dates.
  • Facilitate communication between customers and installation teams.

Additional Duties:

  • Manage inbound and outbound calls with professionalism.
  • Maintain comprehensive knowledge of the organization's products, policies, and services.
  • Schedule appointments for both customers and internal teams.
  • Address customer concerns by identifying the issue, facilitating a resolution, and ensuring timely follow-up.
  • Accurately create and update customer accounts, documenting interactions in the CRM.
  • Adhere to standard operating procedures.
  • Prepare customer service reports for management review.
  • Keep a well-organized and professional workspace.


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