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Administrative Operations Specialist

2 months ago

Akron, Ohio, United States Window World of PennOhio Full time
Job Overview

We are seeking a dedicated Office Operations Coordinator to enhance our operational efficiency at Window World of Penn/Ohio. This role is pivotal in ensuring a seamless customer experience and supporting our team in delivering top-notch service.

Benefits and Perks
  • Competitive biweekly compensation.
  • Retirement savings plan (401K).
  • Comprehensive medical insurance.
  • Dental and vision coverage.
  • Colonial Life insurance options.
  • Generous paid time off.
  • Paid holidays.
  • Supportive family-oriented culture.
Company Overview

Window World is recognized as the leading exterior remodeler in the United States. We pride ourselves on our commitment to providing a superior customer experience through our extensive range of residential exterior remodeling solutions. Our energy-efficient offerings come with industry-leading warranties, and we emphasize exceptional customer care and attention to detail. Our mission is straightforward: to deliver outstanding quality and craftsmanship alongside superior service at accessible prices. At Window World, you will find a family-like atmosphere that fosters a sense of belonging.

Key Responsibilities
  • Document customer orders in our CRM by generating service contracts, service projects, and purchase orders.
  • Verify the delivery of service parts within our CRM system.
  • Receive and log products from delivery into our CRM.
  • Coordinate service appointments efficiently between our service schedule and customer availability.
  • Prepare service packets for our technicians.
  • Conduct confirmation calls for service appointments the day prior.
  • Manage the scheduling of our installation teams.
  • Optimize the installation schedule to ensure efficient daily product installations.
  • Contact customers to arrange their installation dates.
  • Facilitate communication between customers and installation teams.
Additional Responsibilities
  • Handle incoming and outgoing calls with professionalism.
  • Maintain a thorough understanding of our products, policies, and services.
  • Schedule appointments for both customers and our team members.
  • Resolve customer inquiries by identifying issues, facilitating solutions, and ensuring timely follow-up.
  • Accurately create and update customer accounts and document interactions in our CRM.
  • Adhere to standard operating procedures.
  • Prepare customer service reports for management review.
  • Keep a well-organized and professional workspace.