Customer Training Specialist
4 days ago
About the Role:
As a Customer Training Instructor at IGT, you will play a critical role in promoting the company's gaming products and services to retailers, lottery officials, and company staff. Your primary responsibility will be to develop and implement marketing promotions and product training, ensuring that our customers have the necessary knowledge and skills to effectively use our equipment and games.
Key Responsibilities:
- Develop and implement marketing research and promotions to increase sales and customer engagement.
- Serve as a liaison between IGT, lottery officials, and retailers to ensure seamless communication and collaboration.
- Design and deliver training programs for retailers, lottery officials, and company staff on the operations of IGT equipment and games.
- Visit retailers to promote sales and provide on-site training and support.
- Assist in field research to gather insights on customer needs and preferences.
- Collaborate with the sales team to develop and implement programs to increase sales and customer engagement.
- Supervise IGT gaming activities at marketing fairs and events.
- Assist in the implementation of new games and game improvements.
- Participate in regional and statewide sales meetings and conferences to stay up-to-date on industry trends and best practices.
- Maintain and update all training documents and reference guides for retailers and local staff.
- Assist lottery personnel with retailer trouble-shooting and chronic retailer issues.
Requirements:
- Bachelor's degree or equivalent years of experience.
- 2-4 years' experience in a marketing role.
What We Offer:
- A competitive salary range of $39,848 - $103,002.
- A comprehensive Total Rewards program, including a 401(k) Savings Plan, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance.
About IGT:
IGT is a global leader in gaming, delivering entertaining and responsible gaming experiences for players across all channels and regulated segments. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world.
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