Customer Service Representative

1 month ago


Smithfield, Virginia, United States Tim Minor - State Farm Agent Full time
Job OverviewAs a Customer Service Representative with Tim Minor State Farm, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have opportunities to enhance your career while resolving customer inquiries, collaborating with our agency team, and anticipating the needs of our community members.

We are seeking a customer-focused and empathetic team member who is driven to provide outstanding service and support to our clients. If you are a strong communicator with a desire to make a positive impact, we encourage you to apply.

Key Responsibilities
  • Respond to customer inquiries and provide policy information in a timely and professional manner.
  • Assist clients with policy changes and updates, ensuring seamless transitions and minimal disruption.
  • Process insurance claims and follow up with clients to ensure satisfaction and resolution.
  • Maintain accurate records of customer interactions, providing valuable insights for future improvements.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Detail-oriented and able to multitask, with a focus on delivering high-quality results.
  • Previous customer service experience is preferred, but not required.


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