IT Manufacturing System Specialist
1 month ago
Join Rose International as an IT Manufacturing System Specialist and contribute to the success of our Manufacturing Execution Software (MES) team. As a key member of our team, you will be responsible for providing exceptional support to our customers worldwide, ensuring a high standard of service and maintaining a deep understanding of our L-H Battery systems products.
Key Responsibilities:
- Develop a comprehensive knowledge of our L-H Battery systems products and apply learned skills to support customers
- Serve as the primary point of contact for customers, handling support requests and system-related questions via phone and email
- Create and manage tickets in our ticketing system, responding within the guidelines of our service level agreement (SLA)
- Troubleshoot complex issues within Microsoft Operating Systems and L-H Battery products, maintaining detailed documentation of progress through completion
- Maintain ongoing relationships and proactively resolve reported issues
- Detect issues, make reports, and inform appropriate parties to facilitate corrective actions
- Collaborate closely with Production teams, Quality teams, and Engineering teams during software release cycles
Requirements:
- Bachelor's Degree in Information Technology or a related field (preferred)
- Basic SQL database and SQL querying experience
- 0-3+ years of previous customer service/support experience (Desktop Support, Help Desk Support, Customer Support)
- SAP ERP Base SCM/Manufacturing/Purchasing/Logistic related IT operation experience (a plus)
- Experience in Manufacturing
Desirable Skills:
- Demonstrate strong customer relationship skills, with the ability to work with all levels of technical expertise
- Microsoft OS knowledge
- Basic Network and IT understanding
- Excellent problem-solving/troubleshooting skills
- Ability to quickly learn and comprehend ever-changing technology
- Ability to occasionally work extended hours to meet project deadlines
- Excellent verbal and written communication skills
- Flexibility with scheduling to cover support for all North American regions
- Experience performing process innovation
- Self-Directed and ability to work in a diverse workforce
- Participate in remote meetings with LG Energy solution Teams as needed
- Bilingual skills, writing and speaking, in English and Korean (a plus)
Additional Requirements:
- Comply with company Personal Protective Equipment (PPE) requirements
- Able to work in both office and manufacturing environments
- Prompt and regular attendance within our onsite operations
- Flexibility to work adjusted shifts as necessary
Total Rewards:
- Competitive base salary
- Paid time off, including vacation & paid holidays
- Ability to earn compensatory time off
- Industry-leading benefit plans (Medical, Dental, Vision, Rx)
- Shift premium (when assigned)
- 401K plan with company match
- Relocation assistance (if eligible)
Career Growth:
- Advancement opportunities
- Education reimbursement for continued learning
- Training and development programs
Additional Offerings:
- On-Site cafeteria
- On-Site recreational area
- On-Site wellness area
- Clean, climate-controlled environment
Rose International is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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