IT Support Specialist

2 weeks ago

Jeffersonville, Ohio, United States Menards Full time
Job Title: IT Support Technician

Menards is seeking a highly skilled IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing exceptional technical support and enhancements to Menard, Inc. as part of the IT Support team.

Key Responsibilities:
  • Install, modify, and make minor repairs to company computer equipment and software systems.
  • Provide technical assistance and training to system users.
  • Configure and install hardware and peripheral components, such as monitors, keyboards, printers, and disk drives.
  • Load specified software packages, such as operating systems, word processing, or spreadsheet programs into computer.
  • Ensure consistent implementation of processes, including installation of new or replacement equipment, de-installation of existing equipment, and initial testing processes for boot-up and image load.
  • Perform generic and basic tests on connectivity and application launches.
  • Respond to Team Member inquiries concerning systems operation and diagnose system hardware, software, and operator problems.
  • Instruct users in the use of equipment, software, and manuals.
  • Recommend or perform remedial actions to correct problems and document issues.
  • Coordinate activities with support desk, network services, or other information systems groups.
  • Replace defective or inadequate software packages.
  • Perform monthly preventive maintenance on all computer equipment at supported locations.
  • Develop and implement ways to continuously improve support locations.
  • Provide updates, status, and completion information to manager, team lead, and/or Team Members, via voicemail, email, or in-person communication.
  • Prepare paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits paperwork on a timely basis to department management.
Requirements:
  • A Two Year Technical Degree or service experience in Computer Hardware, Computer Networking, Management Information Systems, Computer Repair, Computer Science, Information Technology Management.
  • Minimum of 2 years related experience, including installation, repair, upgrading, and troubleshooting computer equipment.
  • Must have experience with computer hardware installation and troubleshooting for PCs, peripherals, and servers.
  • Experience with mobile technology, such as smartphones and tablets, is a plus.
  • Strong working knowledge of Android, Windows 7, and Windows 10.
  • Knowledge of Virtual Operating Systems.
  • Proficiency with MS Office (Word, Excel, and Outlook).
  • Network/Client-Server experience is preferred.
  • Some experience with configuring routers, switches, and hubs is preferred.
  • Any computer equipment manufacturer certifications are a plus.
  • A+, Network+, Security+ certification is a plus.
  • Experience with various printer types (impact, inkjet, or laser) is a plus.
  • Willingness to learn.
  • Punctuality, reliability, honesty, and consistency.
  • Ability to work effectively in a team environment and interact with many departments on all levels.
  • Strong attention to detail and accuracy.
  • Strong analytical skills.
  • Strong written and verbal communication skills.
  • Ability to work both independently and produce quality work.
  • Good customer service skills.
  • Good organizational skills.
  • Good task management skills.
  • Ability to work under pressure of deadlines.
  • Ability to manage multiple assignments and adjust to changing priorities.
  • Keep work areas clean and organized.
  • Ability to follow detailed written instructions.
  • Follow company established policies regarding the safekeeping and security of equipment under repair.
  • Valid driver's license and good driving record.
  • Available to work Monday through Friday and rotating weekend/on-call schedule.
  • Provide numbers for which you can be easily and quickly reachable.
  • Must carry a company-provided cell phone during normal work hours.
  • Must have a reliable personal vehicle to use while performing job duties (eligible for mileage reimbursement).
Physical Demands:
  • This position requires lifting up to 75 pounds for warehouse pickup and delivery duties. Reasonable accommodations may be made to enable individuals with disabilities to perform this function.

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