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Customer Service Representative

1 month ago

Fort Lauderdale, Florida, United States Paradise Plumbing Inc Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Paradise Plumbing, Air & Electric. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and ensuring our clients receive the highest level of service.

Key Responsibilities
  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Schedule service appointments and dispatch technicians based on customer preferences and urgency of service requests.
  • Coordinate with technicians and service teams to ensure efficient scheduling and minimize downtime.
  • Provide accurate and detailed information to customers regarding service offerings, pricing, and appointment details.
  • Maintain accurate and organized customer records, documenting interactions and service requests.
  • Assist customers with troubleshooting minor issues over the phone and provide guidance and support as needed.
  • Collaborate closely with service technicians to ensure seamless service delivery and a positive customer experience.
  • Follow up with customers after service appointments to ensure satisfaction and address any further concerns.
  • Handle customer complaints or escalations with professionalism and a commitment to finding effective resolutions.
Qualifications
  • Previous experience in customer service, preferably in a service-oriented industry.
  • Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Strong problem-solving skills and the ability to think quickly on your feet.
  • Outstanding organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
  • Proficient computer skills, including experience with customer service software and CRM systems.
  • Familiarity with HVAC, plumbing, or electrical terminology and concepts is an asset.
  • Ability to remain calm and composed in high-pressure situations, demonstrating empathy and effective conflict resolution skills.
  • Positive attitude, strong work ethic, and a genuine passion for delivering exceptional customer service.
Why You'll Want to Work Here
  • We value our employees and strive to create a positive and supportive work culture.
  • We offer competitive pay and benefits, including medical, dental, and vision packages.
  • We invest in our employees' futures through leadership training and career development opportunities.
  • We prioritize performance and results, with opportunities for advancement and professional growth.