Residential Maintenance Technician
1 week ago
Salary: $26-$28/Hour
ABOUT RISHER MARTIN:
Risher Martin is dedicated to constructing and renovating unique residences for discerning clients and design collaborators in Austin's elite neighborhoods. We have been recognized as the Texas Custom Builder of the Year and have received multiple accolades for our excellence in home building and remodeling.
Once our clients settle in, our HomeCare division safeguards and enhances their investment. HomeCare serves as a reliable and convenient resource for service, maintenance, and selected project support for our clients and their properties.
MISSION:
The HomeCare Service Technician plays a crucial role in supporting our HomeCare team by executing warranty services, home maintenance tasks, service requests, and select projects to cultivate Raving Fan Clients and ensure a consistent flow of references and referrals.
KEY RESPONSIBILITIES:
- Warranty Services
- Home Maintenance Tasks
- Service Work
EXPECTED OUTCOMES:
- Fulfill our warranty commitments to clients to maintain their satisfaction.
- Serve as a primary point of accountability and communication, advocating for clients and assisting them in safeguarding their investment.
- Develop and maintain Raving Fan Clients and a continuous stream of references and referrals.
CORE VALUES OF RISHER MARTIN:
- Seek to Understand: Engage deeply, remain curious, and avoid assumptions.
- Ready to Serve: Approach tasks with enthusiasm and readiness.
- Never Give Up: Take ownership, embrace challenges, and achieve results.
RESPONSIBILITIES INCLUDE:
- Collaborate with the Director of HomeCare to manage daily warranty, maintenance, and service requests, ensuring client investments are protected.
- Perform a variety of home maintenance tasks to maintain control over scheduling, quality, and cleanliness, including but not limited to: drywall repairs, paint touch-ups, caulking, wood replacement, light carpentry, filter changes, appliance servicing, hardware installation, basic plumbing, and general handyman duties.
- When necessary, coordinate with vetted specialty subcontractors to assist with warranty, maintenance, and service requests that exceed in-house capabilities.
- Prioritize client care by understanding their needs and collaborating with the Director of HomeCare to document these requirements.
- Lead small-scale select projects, which may include minor remodeling tasks.
QUALIFICATIONS:
- Proficient in carpentry and basic repair skills, including light demolition, framing, window and door installation, waterproofing, drywall repair, caulking, painting, and basic plumbing.
- Physically capable of performing demanding tasks, including lifting up to 100 lbs and working on ladders.
- Possess a valid Driver's License and maintain insurability.
- Pass a background check.
- Dependable, self-motivated, and able to work consistently throughout the year.
- Ability to work in various environments, including extreme heat.
- Maintain a positive demeanor with clients and team members, even under pressure.
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