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Residential Maintenance Technician

2 months ago

Austin, Texas, United States Risher Martin Full time
Job Overview

Salary: $26-$28/Hour

ABOUT RISHER MARTIN:

Risher Martin is a distinguished builder and renovator of unique residences for discerning clients and design collaborators in Austin's elite neighborhoods. Recognized as the 2018 Texas Custom Builder of the Year and multiple-time award winner, we pride ourselves on our commitment to excellence.

Our HomeCare division is dedicated to safeguarding and enhancing the investments made by our clients. This department serves as a reliable and convenient resource for service, maintenance, and select project support tailored to our clients and their homes.

MISSION:

The HomeCare Service Technician plays a crucial role in supporting our HomeCare team by executing warranty services, home maintenance tasks, service requests, and select projects, all aimed at creating satisfied clients and ensuring a continuous flow of referrals.

KEY RESPONSIBILITIES:

  • Warranty Services
  • Home Maintenance Tasks
  • Service Requests

EXPECTED OUTCOMES:

  • Fulfill our warranty commitments to clients, ensuring their satisfaction and loyalty.
  • Act as a single point of accountability and communication, advocating for clients while assisting them in safeguarding their investment in their Risher Martin home.
  • Foster satisfied clients and maintain a steady stream of referrals.

CORE VALUES OF RISHER MARTIN:

  • Seek to Understand: Inquire deeply, remain curious, and avoid assumptions.
  • Ready to Serve: Engage enthusiastically and proactively.
  • Never Give Up: Take ownership, embrace challenges, and deliver results.

PRIMARY TASKS:

  • Collaborate with the Director of HomeCare to manage daily warranty, maintenance, and service requests, ensuring the protection and enhancement of client investments.
  • Perform a variety of home maintenance tasks to control scheduling, quality, and cleanliness, including but not limited to: drywall repairs, paint touch-ups, caulking, wood replacement, light carpentry, filter changes, appliance servicing, hardware installation, basic plumbing, and general handyman duties.
  • When necessary, coordinate with vetted specialty subcontractors to fulfill warranty, maintenance, and service requests beyond in-house capabilities.
  • Engage with clients to understand their needs and synchronize with the Director of HomeCare to document these requirements.
  • Lead various small-scale remodeling projects as needed.

QUALIFICATIONS:

  • Proficient in carpentry and basic repair skills, including light demolition, framing, installation of windows and doors, waterproofing, drywall repair, caulking, painting, and basic plumbing.
  • Physically capable of performing demanding tasks, including lifting up to 100 lbs and working on ladders.
  • Possess a valid Driver's License and maintain insurability.
  • Pass a background check.
  • Dependable, self-motivated, and able to work consistently throughout the year.
  • Ability to work in various conditions, including extreme heat.
  • Maintain a positive demeanor with clients and team members, even under pressure.