Operations Coordinator Nurse
4 weeks ago
The Operations Coordinator Nurse reflects the mission, vision, and values of Northwestern Medicine, adhering to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
Key Responsibilities- Supervise and personally provide nursing care in the practice.
- Supervise the daily operations of practice site(s), supervising clinical and administrative support personnel, coordinating provider schedules, manage practice collections, ensure service excellence and perform service recovery as necessary.
- Manage workload distribution and prioritization of tasks. Responsible for front-line communication with staff to receive and provide feedback regarding quality and productivity.
- Supervise and direct the office's front-line clinical and clerical staff.
- Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
- Oversee and direct day-to-day office operations within budget guidelines.
- Assist with managing providers' schedules with templates and optimize patient care hours to enhance productivity.
- Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
- Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
- Manage office and medical surgical supplies within budget.
- Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
- Conduct office staff meetings on a regular basis.
- Develop tools to support staff and enhance efficiency.
- Provide input into staff performance reviews. May participate with manager in conducting staff performance reviews.
- Plan, execute and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc).
- Monitor daily transaction activity to ensure compliance with procedures.
- Resolve complex or critical situations involving patients, staff and customers: consults with manager for guidance as needed (e.g., complaints, discipline, etc.).
- Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
- Develop and implement policies and procedures as needed to support the practice.
- Bachelors degree or equivalent work experience.
- Minimum of three years work experience in a medical or related business.
- Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, Medicaid.
- Solid understanding of patient flow in a medical office.
- Working knowledge of medical software, Word and Excel.
- Experience managing daily cash activity and reconciling income reports with daily payments.
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
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