New Americans Resettlement Specialist
4 weeks ago
We are seeking a highly skilled and compassionate individual to join our team as a New Americans Case Manager. In this role, you will provide resettlement and support services to qualifying refugee clients in accordance with contract, organization, and accreditation standards.
Key Responsibilities- Assess US Tie's and co-sponsor's ability to assist in resettlement services and to comply with Operational Guidance.
- Coordinate all pre-arrival case activities, including housing arrangements and communications with US Ties and co-sponsors.
- Complete home safety inspections, furnish homes with furniture and required supply items, and conduct initial airport reception and home safety orientation for arriving refugees.
- Provide initial orientation and develop resettlement plans for new clients, conduct ongoing cultural orientation, and complete assessments demonstrating clients' understanding and information retention.
- Complete applications for Social Security cards, public benefits, and other applicable registrations within the required time periods.
- Document all visits, case activity, and all efforts to meet refugee material needs as outlined by Operational Guidance.
- Maintain relevant reports and statistics related to client activities and program services, complete program reports within the required timeframe, and secure all required signatures.
- Manage agency resettlement funds on behalf of assigned cases, monitor balances, and ensure proper entry of vouchers and supporting documentation.
- Arrange client appointments and provide transportation for all services as required or needed, in compliance with applicable child safety laws.
- Bachelor's degree in social work, psychology, public health, or community services preferred, or equivalent experience working with refugees or other vulnerable populations.
- Minimum one year experience in a culturally diverse environment or community services preferred.
- Ability to work effectively in a cross-cultural context, ability and willingness to work with refugees, and ability to speak, read, and write fluent English.
- Ability to demonstrate compassion and patience towards persons served, basic understanding of refugee services, and ability to work constructively with staff and clients.
- Ability and willingness to work as part of a team in achieving common goals, basic knowledge of employment recruiting, interviewing, placement techniques, and procedures, and strong public speaking skills.
- Ability to identify needs, interests, aptitudes, skills, and problems, and refer clients to appropriate support services, agencies, and programs.
- Basic knowledge of and ability to learn local employer community within a specific geographic area, and knowledge of or ability to learn to utilize various computer programs, including Excel spreadsheet and graphic programs.
- Automobile travel required, valid unrestricted driver's license with a good driving record, and reliable personal transportation suitable for safely transporting clients.
- Valid proof of automobile insurance.
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