Luxury Jewelry Advisor

4 days ago


Columbus, Ohio, United States Amouret Fine Jewelry LLC Full time
About Amouret Fine Jewelry LLC

At Amouret Fine Jewelry LLC, we're redefining the luxury jewelry buying experience. Our mission is to provide modern couples with exquisite engagement and wedding rings that reflect their unique style and personality.

We believe that jewelry is more than just an accessory; it's a celebration of cherished memories. Our passionate team is dedicated to crafting unforgettable pieces that resonate deeply with our clients, helping them capture their individual journeys in stunning diamonds.

We're seeking enthusiastic Diamond and Jewelry Concierge Consultants who share our vision and passion for delivering exceptional customer service and creating beautiful stories, one diamond at a time.

Job Description

As a Diamond and Jewelry Concierge, you will be the key to delivering a personalized and consultative approach to our luxury clients. Your role will involve guiding customers through the entire diamond buying process, from education and selection to quality inspection and delivery.

You will be responsible for delivering exceptional customer service, communicating clear and accurate information, and proactively solving complex customer service challenges. Your focus will be on building long-term relationships with luxury buyers and providing personalized guidance on diamond and gemstone selection.

Key Responsibilities:

  • Deliver exceptional customer service and provide personalized guidance on diamond and gemstone selection
  • Communicate clear and accurate information to set client expectations
  • Proactively solve complex customer service challenges and build long-term relationships with luxury buyers
  • Manage the sales process from inquiry through delivery, including order entry and vendor communications
  • Maintain and expand a deep knowledge of diamond characteristics and certifications

Requirements:

  • Previous retail sales or customer service experience required; experience in luxury sales is a plus
  • High School Diploma or GED required; some college or relevant higher education is preferred
  • GIA certification or a minimum of 2 years of experience in diamond and jewelry sales strongly preferred
  • Excellent interpersonal, creative problem-solving, organizational, and time management skills
  • Strong verbal, written, and listening communication skills, with a keen ability to engage with high-net-worth clients
  • Attention to detail and high integrity, ensuring precision in customer orders and vendor interactions
  • Experience in virtual client interactions and delivering luxury experiences online
  • Ability to work efficiently in a fast-paced environment and meet deadlines
  • Must have a distraction-free, dedicated home office setup for video consultations
  • Strong proficiency in computer systems, including CRM tools, typing/keyboarding, and data entry

Benefits:

  • Generous employee discount on jewelry
  • Quarterly bonus opportunities based on performance
  • Potential for full-time position advancement
  • GIA education reimbursement for further certification
  • Opportunities for professional growth and development in a fast-growing luxury brand

Skills:

  • Exceptional communication: both written and verbal for guiding luxury buyers
  • Creative problem-solving: especially in handling complex customer requests or concerns
  • Time management: ensuring all client interactions are timely, accurate, and respectful of client schedules
  • Attention to detail: critical when working with luxury, high-value items
  • Relationship-building: focus on fostering long-term, trusted relationships
  • Technical proficiency: especially in CRM software and e-commerce platforms
  • High emotional intelligence: understanding customer emotions around engagement or wedding jewelry
  • Resilience: able to handle high-pressure situations, such as last-minute changes or high-value sales
  • Luxury sales techniques: adept at selling to high-net-worth clients in a personalized, non-pushy manner

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