Sales Associate III

3 days ago

Columbus, Ohio, United States Tapestry Full time
About the Role

We are seeking a highly motivated and fashion-forward Sales Associate III to join our team at Coach. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales, and building lasting relationships with our clients.

Key Responsibilities
  • Understand organizational objectives and make decisions that align with the Company priorities and values
  • Create personal sales and clienteling strategies in partnership with the management team
  • Meet customer needs through solution-oriented and forward thinking
  • Build credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
  • Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics
  • Create positive impressions with customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
  • Demonstrate Coach's Selling and Service expectations at all times
  • Influence customers' purchase decisions by balancing patience and assertiveness
  • Take ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
  • Flex personal selling techniques to contribute to overall store financial results
  • Demonstrate persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
  • Discuss product features and build the sale by suggesting appropriate add on items to fit the customers' specific needs
  • Work with multiple customers simultaneously and break away as appropriate
  • Follow up with customers consistently and genuinely to influence/close the sale
  • Develop product knowledge skills and remain aware of current collections
  • Demonstrate knowledge of competition and can apply that knowledge to building sales and customer relationships
  • Drive business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
  • Sensitive to customers' needs and tailor approach by reading cues
  • Build lasting and loyal relationships with customers
  • Ensure all daily tasks are completed without negatively impacting service or Coach standards
About You

We are looking for a highly motivated and fashion-forward individual with a passion for delivering exceptional customer service and driving sales. As a Sales Associate III, you will have the opportunity to work with a talented team of sales professionals and develop your skills in a fast-paced and dynamic environment.

To be successful in this role, you will need to have:

  • 1-3 years of previous selling experience in a luxury retail service environment
  • Current knowledge of fashion trends and competition in the marketplace
  • High school diploma or equivalent; college degree preferred
  • Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
  • Ability to communicate effectively with customers and team
  • Mobility to maneuver the sales floor and stock room to provide and support customer service
  • Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties
  • Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers
  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days

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