Retail Sales Associate

3 weeks ago

Columbus, United States Brilliant Earth Full time
Retail Sales Associate - Columbus, OH

Our Retail Sales Associates provide an exceptional experience for every Brilliant Earth customer. As a Retail Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day- in- the- life? Check out a day in the life of a Retail Sales Associate Here

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Columbus, OH showroom location.

What you’ll do:

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.

  • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
  • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
  • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
  • Call customers to confirm showroom appointments and answer any pre-appointment questions.
  • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
  • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
  • Open and/or close the showroom and waiting area.
  • Use our ERP system to manage your tasks and communicate cross-functionally.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have:

  • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
  • A drive to exceed goals. You love a good challenge You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
  • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
  • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
  • Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together

What We Offer

At Brilliant Earth, we’re passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and diversity In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include:

  • Career Growth. We want to see you sparkle Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Learn more about how Brilliant Earth creates a culture of collaboration and growth Here
  • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here
  • Sales Incentive Programs. Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps.
  • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
  • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
  • Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
  • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
  • Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month
  • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
  • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year.
  • Disability and Life insurance. 100% employer-paid.
  • Pre-Tax Commuter Benefits.

#IND111

How to Apply & What to Expect:

If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders

More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

  • Retail Sales Associate

    4 weeks ago

    Columbus, Ohio, United States SAS Retail Services Full time

    About SAS Retail ServicesWe're a leading retail services company, working with major consumer brands in Walmart stores across the US. Our team is dedicated to delivering exceptional results and building long-term relationships with our clients.Job SummaryWe're seeking a highly motivated and detail-oriented Retail Associate to join our team. As a Retail...

  • Sales Associate

    4 days ago

    Columbus, Ohio, United States Qurate Retail Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Ballard Designs in Columbus, OH. As a Sales Associate, you will play a key role in delivering an exceptional guest experience, promoting the Ballard brand, and driving sales growth.Key ResponsibilitiesAchieve sales targets by providing excellent customer...

  • Retail Sales Associate

    4 weeks ago

    Columbus, Ohio, United States SAS Retail Services Full time

    About the RoleWe're seeking a talented and motivated individual to join our team as a Retail Representative. As a key member of our team, you will play a vital role in shaping the future of shopping experiences and delivering on our purpose of connecting people with the products and experiences that enrich their lives.Key ResponsibilitiesProvide in-store...

  • Sales Associate

    1 week ago

    Columbus, United States Qurate Retail Group Full time

    The Opportunity Our retail expansion in main markets starts with hiring not only the best leaders but also hiring a stellar team. As Sales Associate, you will embrace and promote the Frontgate brand delivering an outstanding guest experience and perf Sales Associate, Sales, Associate, Store Manager, Retail

  • Retail Sales Representative

    3 weeks ago

    Columbus, United States SAS Retail Services Full time

    SAS Retail Services - JobID: PDX_ASI_69716A1D-C2C8-4A69-951D-3C04B800E653 [Sales Associate / Team Member] As a Retail Sales Representative at SAS Retail Services, you'll: Develop and grow sales volume in your assigned territory through effective fact-based selling and relationship building; Effectively gain front end and main aisle presence of client brands;...

  • Sales Associate

    5 days ago

    Columbus, Ohio, United States Qurate Retail Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Ballard Designs in Columbus, OH.As a Sales Associate, you will be responsible for delivering an exceptional guest experience, promoting the Ballard brand, and performing operational responsibilities to increase sales and drive business results.Key...

  • Sales Associate

    4 weeks ago

    Columbus, Ohio, United States Qurate Retail Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Ballard Designs in Columbus, OH. As a Sales Associate, you will play a key role in delivering an exceptional guest experience, promoting the Ballard brand, and driving sales growth.Key ResponsibilitiesAchieve sales targets by providing excellent customer...

  • Sales Associate

    3 weeks ago

    Columbus, Ohio, United States Qurate Retail Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Ballard Designs in Columbus, OH. As a Sales Associate, you will play a key role in delivering an exceptional guest experience, promoting the Ballard brand, and driving sales growth.Key ResponsibilitiesAchieve sales targets by providing excellent customer...

  • Wireless Retail Sales Associate

    21 hours ago

    Columbus, Ohio, United States OSL Retail Services Full time

    OverviewMobile Sales ExpertAbout UsOSL Retail Services is a dynamic company that provides outsourced sales services for top Fortune 500 companies. We're passionate about helping people grow their careers and build long-term relationships.The OpportunityWe're partnering with Walmart USA to run their wireless locations across the country. As a Mobile Sales...

  • Retail Sales Associate

    4 months ago

    Columbus, United States Columbus Region Full time

    **Retail Sales Associate job in Columbus at STC Direct** Retail Sales Associate STC Direct Columbus Full Time Retail Sales Associate Elevate Columbus $12.00 - $14.00/Hour Retail Sales Associate PetSmart Dublin Store things at Home - no experience needed Neighbor.com Columbus Call Center Experience Wanted for Sales / Entry Level Alpha Columbus Group Benefits...

  • Wireless Sales Associate

    4 days ago

    Columbus, Ohio, United States OSL Retail Services Full time

    Unlock Your Earning PotentialAs a Wireless Retail Sales Associate at OSL Retail Services, you'll have the opportunity to earn unlimited income with a competitive base pay and uncapped commission. Top performers can earn up to $30+ per hour.Key ResponsibilitiesDeliver exceptional customer service and find personalized wireless solutions for every...

  • Retail Sales Associate

    4 weeks ago

    Columbus, Ohio, United States Columbus Region Full time

    Retail Sales Associate OpportunityWe are seeking a skilled Retail Sales Associate to join our team in Columbus. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a thorough knowledge of our products and services, and driving sales growth.Key Responsibilities:Develop and maintain a strong...

  • Petland Sales Associate

    1 month ago

    Columbus, Ohio, United States Petland Retail Stores Full time

    Job Summary:Petland Retail Stores is seeking a highly motivated and animal-loving individual to join our team as a Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, matching pets with their forever homes, and ensuring a positive shopping experience for our customers.Key...

  • Wireless Sales Associate

    4 weeks ago

    Columbus, Ohio, United States OSL Retail Services Full time

    OverviewWireless Sales Associate (Mobile Expert)About UsOSL Retail Services is a dynamic company that provides outsourced sales services for top brands. We're passionate about delivering exceptional customer experiences and building long-term relationships with our clients.The OpportunityWe're seeking a highly motivated Wireless Sales Associate to join our...

  • Sales Associate

    7 days ago

    Columbus, United States Qurate Retail Group Full time

    The Opportunity Our retail expansion in main markets starts with hiring not only the best leaders but also hiring a stellar team. As Sales Associate, you will embrace and promote the Frontgate brand delivering an outstanding guest experience and performing operational responsibilities to increase sales and deliver an inspiring shopping experience in which...

  • Retail Sales Professional

    4 days ago

    Columbus, Ohio, United States Advantage Sales and Marketing, LLC Full time

    {"title":"Retail Sales Representative","description":"Key Responsibilities:Meet or exceed sales targets by effectively promoting and selling products to customers in assigned territory.Develop and maintain strong relationships with customers to understand their needs and preferences.Manage and maintain accurate records of sales, customer interactions, and...

  • Retail Sales Associate

    4 weeks ago

    Columbus, Ohio, United States The Talbots Inc. Full time

    Job Title: Retail Sales AssociateAt The Talbots Inc., we are seeking a highly motivated and fashion-forward Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service and driving sales through effective selling and styling techniques.Key Responsibilities:Provide outstanding...

  • Retail Sales Associate

    4 days ago

    Columbus, Ohio, United States Cash America Full time

    Job Title: Retail Sales AssociateAt Cash America, we are seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing sales and loans, and maintaining a clean and organized sales floor.Key Responsibilities:Greets and...

  • Retail Sales Associate

    3 weeks ago

    Columbus, Nebraska, United States Verizon Full time

    About the RoleWe are seeking a highly motivated and results-driven Retail Sales Associate to join our team at Verizon. As a Retail Sales Associate, you will be responsible for generating retail sales by using your passion for cutting-edge technology and exceptional customer service to expand the Verizon network.You will learn and uncover customers' needs by...

  • Retail Sales Associate

    4 weeks ago

    Columbus, Ohio, United States The UPS Store Franklin #0738 Full time

    Job Title: Retail Sales AssociateThe UPS Store of Franklin, MAWe are seeking a highly motivated and customer-focused Retail Sales Associate to provide exceptional customer service, operate a fast-paced retail environment, and drive sales growth.Key Responsibilities: Assist customers with packaging, shipping, passport and notary services, mailbox rentals,...