Customer Service Representative

5 days ago


Elyria, Ohio, United States Zerbini Agency, LLC. Full time
Job Overview

Zerbini Agency, LLC. is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our organization, you will be responsible for providing exceptional service to our clients and prospects, ensuring their needs are met and exceeded.

This is an exciting opportunity for a driven and goal-oriented individual to grow with our company and contribute to our mission of delivering outstanding customer experiences.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process customer policy change requests and verify customer information.
  • Make outbound calls to potential clients to promote our services and build relationships.
  • Schedule appointments for sales staff to meet with prospective customers.
  • Manage customer interactions and ensure a positive experience.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in customer service software and technology.
  • Strong problem-solving and analytical skills.
  • Ability to obtain Property and Casualty License within 60 days of hire.


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