Healthcare Services Associate

1 week ago


Elyria, Ohio, United States CREAM Apothecaries Ohio, LLC Full time
Job Overview

The Patient Services Technician plays a vital role in delivering exceptional patient interactions and ensuring operational efficiency. This position involves assisting with patient check-ins, managing cash transactions, maintaining the cleanliness and presentation of the dispensary, and overseeing inventory management.


Key Responsibilities
  • Welcome patients warmly and with a positive demeanor
  • Deliver a superior customer experience that surpasses expectations and fosters loyalty
  • Uphold confidentiality regarding patient information and interactions
  • Address customer inquiries compassionately, manage transactions, and accurately operate the POS system while maintaining customer records

  • Support the upkeep of a tidy and organized store environment
  • Adhere to all company policies and compliance standards as mandated by state regulations
  • Execute transactions at the POS while ensuring proper inventory oversight
  • Verify customer identification and ensure compliance with purchasing regulations, including supply limits
  • Conduct daily opening and closing tasks
  • Engage in ongoing education regarding cannabis and compliance, ensuring annual training is completed
  • Assist with receiving, counting, stocking, and auditing inventory
  • Perform additional duties as assigned.

Qualifications
  • High school diploma with a minimum of three years of experience in retail or hospitality
  • Highly organized with exceptional customer service abilities
  • Familiarity with point-of-sale (POS) systems, inventory management software, and other dispensary-related tools is preferred

  • Flexibility to work varied hours, including evenings, weekends, and holidays
  • Must be at least 21 years old, able to obtain state-required credentials, and pass a criminal background check

Physical Requirements
Ability to walk and stand for extended periods.

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