Healthcare Services Associate
1 week ago
The Patient Services Technician plays a vital role in delivering exceptional patient interactions and ensuring operational efficiency. This position involves assisting with patient check-ins, managing cash transactions, maintaining the cleanliness and presentation of the dispensary, and overseeing inventory management.
Key Responsibilities
- Welcome patients warmly and with a positive demeanor
- Deliver a superior customer experience that surpasses expectations and fosters loyalty
- Uphold confidentiality regarding patient information and interactions
- Address customer inquiries compassionately, manage transactions, and accurately operate the POS system while maintaining customer records
- Support the upkeep of a tidy and organized store environment
- Adhere to all company policies and compliance standards as mandated by state regulations
- Execute transactions at the POS while ensuring proper inventory oversight
- Verify customer identification and ensure compliance with purchasing regulations, including supply limits
- Conduct daily opening and closing tasks
- Engage in ongoing education regarding cannabis and compliance, ensuring annual training is completed
- Assist with receiving, counting, stocking, and auditing inventory
- Perform additional duties as assigned.
Qualifications
- High school diploma with a minimum of three years of experience in retail or hospitality
- Highly organized with exceptional customer service abilities
- Familiarity with point-of-sale (POS) systems, inventory management software, and other dispensary-related tools is preferred
- Flexibility to work varied hours, including evenings, weekends, and holidays
- Must be at least 21 years old, able to obtain state-required credentials, and pass a criminal background check
Physical Requirements
Ability to walk and stand for extended periods.
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