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Healthcare Services Associate
2 months ago
The Patient Services Technician plays a vital role in delivering exceptional patient interactions and ensuring operational efficiency within the organization. This position involves assisting with patient check-ins, managing cash transactions, maintaining a clean and welcoming environment, and overseeing inventory management.
Key Responsibilities
- Welcome patients warmly and with a positive demeanor
- Deliver an exceptional customer experience that fosters loyalty and satisfaction
- Uphold confidentiality regarding patient information and interactions
- Address customer inquiries compassionately, process transactions, and manage cash effectively
Utilize the point-of-sale (POS) system accurately while maintaining comprehensive customer records.
- Support the upkeep of a tidy and organized facility
- Adhere to all company policies and compliance standards as mandated by state regulations
- Execute transactions at the POS while ensuring proper inventory oversight
- Verify customer identification to ensure compliance with purchasing regulations
- Conduct daily opening and closing tasks
- Engage in ongoing education regarding cannabis and compliance, fulfilling annual training obligations
- Assist with receiving, counting, stocking, and auditing inventory
- Perform additional tasks as required.
Qualifications
- High school diploma with a minimum of three years of experience in retail or hospitality
- Highly organized with excellent customer service abilities
- Familiarity with point-of-sale (POS) systems, inventory management software, and related technologies is preferred
- Flexibility to work varied schedules, including evenings, weekends, and holidays
- Must be at least 21 years old, capable of obtaining necessary state credentials, and passing a background check
Physical Requirements
Ability to walk and stand for extended periods.