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Customer Service Store Environment Team Member

2 months ago


Bluffton, South Carolina, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and detail-oriented Store Environment Team Member to join our team at Michaels Stores. As a Store Environment Team Member, you will be responsible for maintaining a high standard of overall look and feel of the store, including maintaining store cleanliness and recovery standards. You will also be responsible for delivering friendly customer service, helping customers shop our store and find what they're looking for.

Key Responsibilities
  • Store Maintenance: Collects and disposes of trash following approved procedures, dusts and damp mops floors following approved procedures, moves equipment and products for proper cleaning and places products back in correct placement, cleans assigned areas with the use of assigned materials and equipment.
  • Deep Cleaning: Deep cleans key areas of the store, including but not limited to bathrooms, breakrooms, entry ways and other high traffic areas to maintain a clean, safe environment for customers and staff.
  • Customer Service: Provides a fast and friendly check out experience, executes cash handling to standards, engages customers on benefits of Rewards program and Private Label Credit Cards and completes enrollments, assists with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS).
  • Other Duties: Participates in the truck un-load, stocking, and planogram (POGs) processes, supports shrink and safety programs, adheres to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
Requirements
  • Physical Requirements: Ability to remain standing for long periods of time, ability to move throughout the store, regular bending, lifting, carrying, reaching and stretching, lifting heavy boxes and accessing high shelves by ladder or similar equipment.
  • Work Environment: Public retail store setting, all public areas are climate controlled, some stock rooms may not be climate controlled, some outdoor work if assigned to retrieve shopping carts or while unloading trucks.
Preferred Qualifications
  • Experience: Retail and/or cleaning experience preferred.
What We Offer

Michaels Stores is committed to providing a positive and inclusive work environment for all Team Members. We offer a competitive salary and benefits package, as well as opportunities for personal and professional growth.