Senior IT Support Specialist
1 month ago
H2 Performance Consulting is committed to building a diverse and inclusive workforce. As a Federal Contractor, we are subject to the Vietnam Era Veteran's Readjustment Assistance Act and strive to provide equal opportunities for all qualified applicants.
We are seeking a highly skilled Senior Help Desk Technician to support the Naval Health Research Center in San Diego, California. The successful candidate will be responsible for:
Key Responsibilities:- Relocate computer equipment and ensure seamless system uptime.
- Develop and maintain comprehensive documentation for help desk and database tasks.
- Install, configure, and maintain desktop and laptop computers, network cabling, and other related equipment and systems.
- Upgrade and configure hardware components, including hard disk drives, CD/DVD drives, and video adapters.
- Troubleshoot complex system issues to identify and correct malfunctions.
- Test and implement software releases and hardware upgrades.
- Provide technical training and guidance on system utilities and application packages.
- Investigate user problems, identify root causes, and implement effective solutions.
- Security Clearance: Minimum SECRET clearance.
- Security Certification: Security+ or higher DoD authorized certification.
- Physical Demands: Ability to lift computer equipment up to 25 pounds.
- Education: Bachelor's degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science preferred.
- Experience: Minimum 3 years of experience in imaging, troubleshooting software/hardware, and customer support.
Qualified candidates may submit their resume to our career section website. We will review all resumes within 5 business days and contact selected candidates for further application process.
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