Salesforce Service Cloud Architect

4 weeks ago

San Jose, California, United States Bill Full time
Job Description

We are seeking a highly motivated and results-oriented individual to join our expanding Business Technology team as a Salesforce Service Cloud Architect. The ideal candidate will possess a deep understanding of Salesforce Service Cloud, with the ability to design and implement complex solutions that enhance our customer service capabilities.

Key Responsibilities:
  • Design scalable and efficient Salesforce Service Cloud solutions that meet best practices and business requirements.
  • Lead the technical design and implementation of Service Cloud features, including Experience cloud, Case Management, Service Console, Knowledge Base, and Omni-Channel.
  • Provide technical leadership and mentorship to development teams.
  • Review and approve technical designs, code, and configurations.
  • Work with business stakeholders to gather requirements, provide guidance, and ensure that solutions meet their needs.
  • Translate business requirements into technical specifications.
  • Oversee and guide the development of custom Salesforce applications, including custom objects, workflows, triggers, and LWC/ Apex code.
  • Ensure data quality, integrity, and security within the Salesforce platform.
  • Implement data migration strategies and manage data integrations.
  • Establish and enforce Salesforce development standards, best practices, and governance processes.
  • Monitor and optimize the performance of Salesforce solutions, including addressing performance issues and ensuring efficient use of resources.
  • Stay up-to-date with Salesforce updates and new features.
  • Propose and implement innovative solutions to enhance Salesforce capabilities and improve business processes.

We'd love to chat if you have:

  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • 8+ years of progressive experience in Salesforce, with 4+ years specifically in delivering projects on the Salesforce Service platform as Service Cloud Architect.
  • Expertise in Salesforce Service Cloud capabilities.
  • Proficient in force.com, Salesforce Flow, Apex, Triggers, Lightning web Components, Web Services.
  • Familiarity with development tools like Visual Studio Code, IntelliJ etc.
  • Experience with integration tools and methodologies such as REST/SOAP APIs, MuleSoft, or middleware platforms.
  • Detail-oriented, organized, self-motivated, and a dedicated team player with outstanding interpersonal skills.
  • Excellent written and verbal communication skills with ability to lead technical projects and manage multiple priorities in a fast-paced environment.
  • Proven track record analyzing, designing, configuring, and supporting large scale Salesforce implementations and integrations.
  • Previous experience working in an Agile environment or knowledge of general practices.

The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes:

  • Medical, dental, vision, life and disability insurance.
  • 401(k) retirement plan.
  • Flexible spending & health savings account.
  • Paid holidays.
  • Paid time off.
  • Other company benefits.

San Jose pay range $158,300—$190,000 USD

We live our culture and values every day at BILL. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There's no limit to what we can build and where we can go from here. We'd love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

  • Salesforce Architect

    4 weeks ago

    San Francisco, California, United States Lambda Full time

    About the RoleWe are seeking a highly skilled Salesforce Architect to lead our Salesforce initiatives and drive business growth through innovative solutions. As a Salesforce Architect, you will be responsible for designing, developing, and implementing scalable Salesforce solutions that align with our business needs.Key ResponsibilitiesLead the Salesforce...

  • VP User Experience Service Cloud Leader

    4 weeks ago

    San Francisco, California, United States Salesforce Full time

    About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and...

  • Data Cloud Specialist

    4 weeks ago

    San Francisco, California, United States Salesforce Full time

    About the RoleWe are seeking a highly skilled Account Executive to join our esteemed Data Cloud Specialist selling team. As a pivotal member of our team, you will play a key role in shaping the future of customer engagement by driving revenue growth and fostering enduring client relationships.Key ResponsibilitiesEmploy your wealth of experience in enterprise...

  • Salesforce Technical Architect

    4 weeks ago

    San Francisco, California, United States Cognizant North America Full time

    Job Summary:We are seeking a highly skilled Salesforce Technical Architect to join our team at Cognizant North America. As a key member of our organization, you will be responsible for designing and implementing scalable and maintainable Salesforce solutions that meet business requirements.Responsibilities:Lead the design and implementation of Salesforce...

  • Salesforce Solution Architect

    4 weeks ago

    San Francisco, California, United States Procyon TS Full time

    Role:As a Salesforce Solution Architect, you will be part of our team of 1500+ Salesforce consultants, working on delivering successful projects and building strong relationships with our customers. You will be responsible for providing technical advisory and roadmap to customer stakeholders, and have deep technical and functional knowledge of Salesforce...

  • Cloud Media Strategist

    4 weeks ago

    San Francisco, California, United States Salesforce Full time

    About Salesforce:We're the Customer Company, inspiring business growth with AI, data, and CRM. Our core values drive us to help companies across every industry blaze new trails and connect with customers in a whole new way.We empower you to be a Trailblazer, too — driving performance and career growth, charting new paths, and improving the world.At...

  • Chief Data Innovation Strategist, Cloud Solutions

    6 days ago

    San Francisco, California, United States salesforce Full time

    Job DescriptionWe are seeking a highly skilled Chief Data Innovation Strategist, Cloud Solutions to join our team at Salesforce. This role will play a pivotal part in driving innovation and customer adoption across various industries.About the RoleThe successful candidate will work closely with Account Executives, Solutions Engineering, Product, and Product...

  • Cloud Solutions Architect

    4 weeks ago

    San Jose, California, United States Diverse Lynx Full time

    Job Title: Cloud Solutions ArchitectJob Summary:We are seeking a skilled Cloud Solutions Architect to join our team at Diverse Lynx LLC. As a Cloud Solutions Architect, you will be responsible for designing and implementing cloud-based solutions for our clients. This role requires a strong understanding of cloud computing, architecture, and best...

  • Senior Identity Architect

    5 days ago

    San Francisco, California, United States Salesforce, Inc. Full time

    Senior Identity Architect - Cloud SecuritySalesforce, Inc. offers a competitive salary for this role, estimated to be around $180,000 per year.About the CompanyWe are a leading customer relationship management platform that empowers businesses to connect with customers in a whole new way.As a Principal Software Engineer on our team, you will play a critical...

  • Salesforce Solutions Architect

    4 weeks ago

    San Jose, California, United States TechnoGen Full time

    Job SummaryAs a Salesforce Solutions Architect at TechnoGen, you will be responsible for conducting research into clients' use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions. You will collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and...

  • **Senior AI Systems Architect**

    4 days ago

    San Francisco, California, United States Salesforce Inc Full time

    About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Our company leads with its core values, helping businesses across industries blaze new trails and connect with customers in a whole new way.Job DetailsSoftware Engineer - Next Generation of AI Agents for BusinessesWe're looking for a highly skilled,...

  • AWS Cloud Architect

    4 weeks ago

    San Jose, California, United States Manpower Group Inc. Full time

    About the Role:We are seeking an experienced AWS Cloud Architect to join our team. As a Cloud Architect, you will be responsible for designing and implementing scalable and secure cloud infrastructure solutions using AWS services.Key Responsibilities:Design and implement cloud infrastructure solutions using AWS servicesDevelop and maintain cloud security...

  • AWS Cloud Architect

    4 weeks ago

    San Jose, California, United States McAfee Full time

    Job Title:Sr. AWS Cloud & DevOps Architect - RemoteRole Overview:We are seeking a highly skilled and experienced Sr. AWS Cloud & DevOps Architect to join our dynamic team at McAfee. As a key member of our team, you will design, implement, and manage scalable, secure, and cost-effective cloud solutions using Amazon Web Services (AWS).About the Role:Cloud...

  • Salesforce Techno-Functional Architect with Apttus CPQ Expertise

    1 month ago

    San Jose, California, United States Omega Solutions Inc Full time

    Job SummaryAs a seasoned Salesforce Techno-Functional Architect with Apttus CPQ expertise, you will play a crucial role in shaping the technical direction of our projects. Your extensive experience in implementing and supporting Salesforce solutions, particularly with Apttus CPQ, will enable you to effectively communicate with cross-functional teams and...

  • Cloud Solutions Architect

    1 month ago

    San Jose, California, United States Platform9 Systems Full time

    About the RoleWe are seeking an experienced Solutions Architect to join our team at Platform9 Systems to help onboard and support customers using our cloud native platforms. As a Solutions Architect, you will be the key technical contact for our customers, guiding them through their journey of adopting and scaling with our cloud native solutions.Key...

  • Cloud Solutions Architect

    4 weeks ago

    San Jose, California, United States Saxon Global Full time

    Cloud Solutions ArchitectAt Saxon Global, we are seeking a skilled Cloud Solutions Architect to join our team. As a key member of our architecture team, you will be responsible for designing and implementing cloud-based solutions that meet the needs of our clients.Key Responsibilities:Design and implement cloud-based solutions using OpenShift, Bitbucket, and...

  • Cloud Principal Architect

    4 weeks ago

    San Jose, California, United States 0010 eBay Inc. Full time

    At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in over 190 markets worldwide. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold...

  • Senior Integration Architect

    4 weeks ago

    San Francisco, California, United States Salesforce Inc Full time

    About the RoleWe are seeking a highly skilled Senior Integration Architect to join our team at Salesforce Inc. in San Francisco, CA. As a key member of our Customer Success team, you will be responsible for building expertise in and testing new Salesforce integration products.Key Responsibilities:Develop proof-of-concept code samples to help Salesforce...

  • Salesforce Account Executive: Public Sector Growth Business

    4 weeks ago

    San Francisco, California, United States Salesforce Full time

    We're Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM.As a Sales Account Executive for Public Sector Growth Business, you'll be part of our Sales Organization, which is made up of business segments.You'll sell across multiple verticals and be aligned to the following verticals and/or clouds:Financial Services,...

  • Cloud Infrastructure Leader

    6 days ago

    San Francisco, California, United States salesforce, inc. Full time

    About SalesforceWe're the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.The Salesforce Industries Infrastructure Engineering team handles the public cloud infrastructure for our services. We design,...