Cloud Infrastructure Leader

7 days ago

San Francisco, California, United States salesforce, inc. Full time

About Salesforce

We're the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

The Salesforce Industries Infrastructure Engineering team handles the public cloud infrastructure for our services. We design, provision, and maintain the infrastructure throughout its lifecycle.

We maintain 99.99% service availability for one of the largest and most trusted cloud platforms in the world. We seek a Cloud Infrastructure Leader to join our team in implementing our vision to fully automate the infrastructure lifecycle management.

This role requires a deep understanding of Public Cloud system architecture and strong analytical skills to identify potential bottlenecks or areas of improvement. You will work closely with the Development, Quality, Performance, and Support teams.

Responsibilities:

  • Work with engineers on the design, deployment, and continuous improvement of important infrastructure services.
  • Analyze system and application metrics to identify potential performance issues or bottlenecks.
  • Design, implement, and maintain monitoring tools and systems to track and report on availability and performance.
  • Collaborate with multi-functional teams to identify and resolve issues.
  • Provide guidance into long-range platform requirements and operational guidelines.
  • Develop and maintain monitoring dashboards and reports to provide visibility into the availability and performance of architectural services.
  • Participate in capacity planning exercises to ensure the scalability and reliability of our systems and services.
  • Conduct root cause analysis for incidents and provide recommendations for improvements.
  • Stay updated on industry trends and standard processes related to availability monitoring and performance optimization.

Requirements:

  • Proven understanding of configuration, deployment, management, and maintenance of large cloud-hosted systems.
  • Proficiency in designing and implementing sophisticated monitoring and alerting solutions for maintaining 99.99% and higher service availability.
  • Participate in the team's on-call rotation to address sophisticated problems in real-time and keep services operational and highly available.
  • Expertise in cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
  • Proven work experience as a monitoring specialist or a similar role.
  • Excellent analytical and problem-solving skills with the ability to identify and resolve performance and service availability issues.
  • Hands-on experience with Linux, networking, server, and cloud architectures.
  • Proven understanding of network protocols, infrastructure components, and virtualization technologies.
  • A related technical degree is required.
  • 10+ years of experience in Software Development with a focus on service availability and reliability.
  • 7+ years of experience with large-scale, high-volume SaaS, PaaS, or other cloud provider environments.
  • Fluency in one or more scripting languages such as Python or Ruby is a must.
  • Strong communication and collaboration skills to work effectively with cross-functional teams.

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