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Customer Engagement Manager

2 months ago

Albuquerque, New Mexico, United States Securin Full time
Customer Success Manager at Securin

Are you driven by the desire to cultivate robust client relationships and enhance customer satisfaction? If you possess experience in the SaaS or technology sector, we invite you to consider the role of Customer Success Manager at Securin.

Role Overview:

The Customer Success division at Securin plays a pivotal role in our ongoing growth and financial performance. As a Customer Success Manager, your primary responsibilities will include onboarding new clients, nurturing relationships, and ensuring high levels of customer satisfaction and retention.

Key Duties:
  • Oversee the customer onboarding and adoption journey
  • Maintain relationships with clients through regular check-ins and business reviews
  • Prioritize customer retention, renewals, and advocacy
  • Deliver training and support to clients to enhance product usage
Required Qualifications:
  • Bachelor's degree in Business Administration, Computer Science, or a related discipline
  • Experience in a customer-facing position within the SaaS or technology field
  • Solid understanding of cybersecurity principles
  • Exceptional communication and interpersonal abilities
  • Experience with SLED customers is advantageous

Become a part of Securin and contribute to a proactive team committed to customer success and strategic advancement in the cybersecurity landscape.