Service Support Specialist

1 week ago


Riverside, California, United States Citizens Business Bank Full time
Job Summary

We are seeking a highly skilled and experienced Service Support V to join our team at Citizens Business Bank. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing customer inquiries, and performing a range of operations duties.

Key Responsibilities
  • Provide timely and effective resolution of customer inquiries and complaints.
  • Maintain thorough product knowledge of all existing and newly introduced products, services, and programs.
  • Interview customers to obtain information and explain available financial services.
  • Process customer transactions and maintain accurate records.
  • Supervise operations staff as needed and perform certifications.
  • Provide excellent customer service and promote The Citizens Experience to all external and internal customers.
Requirements
  • High school diploma or general education degree (GED); or one to three years experience as a teller and new accounts in a financial institution.
  • Experience in certifications, dormant accounts, levies, and subpoenas and as a merchant service representative.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence and effectively present information in one-on-one and small group situations.
Working Conditions

The work environment is typically moderate, with occasional exposure to noise and stress. The physical demands of the job include standing, walking, and crouching, as well as lifting and carrying cash up to 50 pounds.

Salary Range: $20.00 to $26.25 Hourly, 34.75 hours a week.


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