Senior Operations Director

1 week ago


Port Wentworth, Georgia, United States Wayfair Full time
About the Role

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Wayfair. As a key member of our operations team, you will play a critical role in driving business growth and excellence through strategic leadership and operational expertise.

Key Responsibilities
  • Leadership and Strategy
    • Develop and execute operational strategies to drive business growth and improve customer satisfaction.
    • Lead and manage a team of operations managers and supervisors to achieve business objectives.
  • Operational Excellence
    • Oversee the overall safety, employee engagement, collaboration, quality, performance, and customer experience of our fulfillment center operations.
    • Create and maintain a strong safety culture that continuously seeks to eliminate risks from the operation.
  • Process Improvement
    • Drive the creation of quality initiatives, process change initiatives, and other Lean initiatives to enable our functional area and ultimately the fulfillment center to meet and exceed business plans.
    • Partner closely with various groups company-wide to coordinate cross-functional projects.
  • Performance Metrics
    • Monitor and drive key performance end-to-end metrics to ensure that we are providing excellent customer experience and delivering on our promise.
  • Technology and Innovation
    • Contribute to the development of new tools, processes, and technology that make our teams more efficient and effective.
  • Operational Strategy and Innovation
    • Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
  • Communication and Collaboration
    • Establish sound process improvement initiatives that drive year-over-year improvement and streamline and optimize day-to-day operations.
    • Regularly communicate performance trends and improvements to the organization.
Requirements
  • 3-5 years of e-commerce, supply chain, operations, or logistics experience.
  • 5+ years of senior leadership experience.
  • Experience with complex operational, process, and performance improvement projects (Lean or Six Sigma experience highly valued).
  • Demonstrated passion and continued focus on safety as a value rather than just a priority.
  • Strong defect reduction, process, manufacturing, or engineering background with an ability to understand workflow and throughput in the operation.
  • Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan.
  • Proven ability as a passionate people-centric leader who can effectively drive results in a fast-paced and rapidly growing company.
  • Able to hit the ground running - a confident, entrepreneurial self-starter with the ability to manage and prioritize projects to delegate tasks appropriately.
  • Demonstrated leadership in building a culture of Continuous Improvement for process and operations.
  • Strong analytical ability necessary to gather and interpret data to further develop, recommend, and implement solutions.
  • Technologically savvy, collaborative, confident leader, familiarity with Google Suite products a plus.
  • Extremely organized, meticulous, and detail-oriented.


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