Onsite Supervisor

2 days ago

Chester, Virginia, United States CAPITOL BRIDGE, LLC Full time
Job Title: Onsite Supervisor

Capital Bridge LLC is seeking a highly skilled Onsite Supervisor to join our team for a critical government project. The ideal candidate will possess excellent leadership and training skills to motivate and support our onsite leadership and training team.

Key Responsibilities:
  • Supervise the work of training staff to ensure adherence to quality standards, deadlines, and proper procedures.
  • Oversee the scheduling, assignments, and daily workflow of subordinate staff in the department.
  • Assist with constructive and timely performance evaluations.
  • Interview and recommend hiring of new hire training staff, in partnership with Human Resources.
  • Develop work schedules and assign duties to direct report personnel to ensure efficiency.
  • Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination, in partnership with Human Resources.
  • Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems.
  • Ensure compliance with the company Wage & Hour policy, including ensuring non-exempt employees receive rest and meal breaks.
  • Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
  • Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types and providing coaching regularly.
  • Participate in meetings and recommend changes to policies and procedures.
  • Assume leadership responsibility for departmental tasks and contact center activities as required.
  • Support and enforce contact center expectations.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Assist direct reports with escalated issues or cases as needed.
Requirements:
  • Associate's degree or equivalent combination of education, technical training, or work experience.
  • Minimum of two (2) years supervisory experience in a call center environment.
  • Ability to manage a high level of confidentiality.
  • Proficient in Microsoft Office suite.
  • Excellent organizational, written, and verbal communication skills.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
  • Ability to work as a team member, as well as independently.
  • Must be able to remain in a stationary position for an extended period of time.
  • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
About Capitol Bridge LLC:

Capitol Bridge LLC is a SBA 8(a) Certified Small Disadvantaged Business with proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing, and eligibility reviews.

Capitol Bridge LLC is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history, or genetic information, family, or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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