IT Support Technician

2 weeks ago


Albany, New York, United States InGenesis Full time
Position Overview

InGenesis is currently in search of Computer Support Specialists to collaborate with our esteemed client. In this capacity, you will be engaged in providing essential support and executing tasks within the department.

Key Responsibilities

  • Conducting installation, administration, testing, and maintenance of both hardware and software; deploying and configuring necessary systems.
  • Engaging in discussions with users, vendors, consultants, and IT personnel to explore IT solution alternatives and assist in recommending suitable system platforms to fulfill program requirements.
  • Preparing and aiding in the development of documentation for procedural manuals, online help instructions for users, and technical documentation for IT staff.

Essential Qualifications

A minimum of three to five years of experience in:

  • IT customer support and training
  • Computer installation, diagnosis, and repair
  • Network and standalone printer installation, diagnosis, and repair
  • Basic troubleshooting of scanners and other peripheral devices
  • Microsoft Office Suite / Office 365 troubleshooting and desktop support
  • Virtual meeting tools including MS Teams, Zoom, and WebEx
  • Windows 10 desktop support
  • VPN and remote technical assistance
  • Adobe Pro troubleshooting and desktop support

About InGenesis

InGenesis stands as one of the largest staffing firms in the industry and is recognized as a leading diversity-owned healthcare staffing firm in North America. We are committed to placing individuals in roles that enhance life, improve well-being, and inspire others. This mission is driven by dedicated professionals who are passionate about creating innovative solutions and delivering exceptional service to our clients. InGenesis proudly serves nearly half of the Fortune 500 among our extensive client base, which spans the healthcare, life sciences, higher education, and pharmaceutical sectors.

EEOC Statement

InGenesis is proud to be an affirmative action employer and is dedicated to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you require accommodation due to a disability or special need, please inform us through our official channels.


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