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Customer Service Representative

2 months ago

Kenner, Louisiana, United States SIXT USA Full time
Job Title: Customer Service Agent

At SIXT USA, we are seeking a highly skilled and customer-focused Customer Service Agent to join our team. As a key member of our Branches & Operations division, you will be responsible for delivering exceptional customer experiences and ensuring seamless rental processes.

Key Responsibilities:
  • Customer Engagement: Welcome customers, gather feedback, and improve their future rental experiences.
  • Attention to Detail: Ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels.
  • Service Excellence: Advise customers on rental charges, provide accurate receipts, and ensure a clear and customer-focused process.
  • Vehicle Management: Identify and tag vehicles for maintenance or grounding, and ensure they are moved to the correct location.
  • Adaptability: Work in various weather conditions and be willing to take on additional tasks to support business needs.
Requirements:
  • Education & Experience: High school diploma or GED and at least 1 year of customer service experience.
  • Licenses & Authorization: At least 18 years old, hold a valid driver's license with a clean driving record, and be authorized to work in the United States without requiring sponsorship.
  • Computer Skills: Basic computer navigation skills and familiarity with Microsoft Office applications.
  • Work Hours & Travel: Work up to 30 hours per week, including day or evening shifts, and be open to travel (5-10%), some of which may be by airplane.
  • Uniform & Language: Willing to wear a company uniform and speaking other languages is a plus.
What We Offer:
  • Paid Time Off & Holidays: Benefit from PTO, sick leave, and receive time and a half for working on public holidays.
  • Employee Assistance Program: Access support whenever needed through our Employee Assistance Program.
  • Exclusive Employee Rentals: Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees.
  • Uniform & Perks: Receive a uniform with weekly dry cleaning, ensuring a professional appearance.

About SIXT USA: We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver, and chauffeur services), SIXT+ (car subscription), and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners, and around 1.5 million drivers worldwide. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now.