Customer Service Representative

4 days ago


Kenner, Louisiana, United States Troy Mathews - State Farm Agent Full time
Job Description
At Troy Mathews - State Farm Agent, we are seeking a highly organized and detail-oriented individual to fill the role of Receptionist - State Farm Agent Team Member. This position is ideal for someone who is committed to providing exceptional customer service and is eager to learn and grow within the insurance industry.

Responsibilities:
  • Provide warm and welcoming greetings to clients in person and over the phone, directing them to the appropriate team members.
  • Manage appointment scheduling and office communications to ensure seamless client experiences.
  • Assist in handling incoming inquiries and maintaining accurate customer records.
  • Engage in sales conversations with prospective and existing clients to identify opportunities to offer insurance solutions.
  • Deliver exceptional customer service and follow up on client needs to ensure satisfaction.
  • Support the team with various administrative tasks and projects to maintain a productive and efficient work environment.

Qualifications:
  • Previous experience in a receptionist or customer service role is preferred.
  • Excellent communication and interpersonal skills are essential for success in this position.
  • Strong organizational and multitasking abilities are necessary to manage multiple tasks and responsibilities.
  • Comfortable with engaging in sales conversations and identifying opportunities to offer insurance solutions.
  • Basic computer skills, including Microsoft Office and CRM systems, are required.


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