Training Specialist

7 days ago


New York, New York, United States Sloomoo Institute LLC Full time
Job Title: Training Specialist

About Sloomoo Institute

Sloomoo Institute is a rapidly growing interactive experience that combines play, creativity, and relaxation. Our mission is to provide a unique and immersive environment that fosters stress relief and imagination. With four locations and over 1 million guests, we are committed to creating a fun and engaging experience for all.

Job Summary

We are seeking a highly motivated and experienced Training Specialist to join our team. As a key member of our staff, you will be responsible for designing and delivering comprehensive training programs that meet the needs of various departments within the organization. Your primary goal will be to ensure that all new staff members are equipped with the knowledge and skills necessary to provide exceptional customer service and support.

Responsibilities

  • Training Program Development: Design and develop training programs that meet the needs of various departments, including staff onboarding, customer service, and operational procedures.
  • Curriculum Design: Create engaging and effective training materials, including manuals, handouts, and visual aids.
  • Training Delivery: Conduct training sessions, workshops, and seminars for new hires and current employees, both in-person and virtually.
  • Assessment and Evaluation: Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
  • Collaboration: Work closely with department heads to identify specific training needs and develop tailored training solutions.
  • New Location Training: Develop and execute new location training for any/all Sloomoo Institute openings.
  • Learning Management System: Set up and monitor our Learning Management System, ensuring that data on staff training is accurate and up to date.
  • Team Evaluations: Create and monitor the ongoing process for team evaluations to measure success.
  • Adaptation: Adapt trainings based on positions and locations to ensure relevancy and effectiveness.
  • Onboarding: Onboard all new staff, ensuring they have an excellent induction to Sloomoo Institute.
  • HR Support: Support general HR responsibilities as needed.
  • Relationship Building: Build and maintain strong relationships with key consultants and contractors.
  • Communication: Communicate all new training guidelines to key stakeholders.
  • Fun Environment: Foster a fun and engaging work environment.
  • Timely Completion: Timely completion of all ongoing assessments.
  • Training Plans: Creation and distribution of individualized training plans.
  • Monitoring: Monitoring of all venue stations, including updated training materials.
  • Station Trainings: Creation of station trainings for new and updated stations.
  • Communication: Effective communication of all new training guidelines to key stakeholders.
  • Other duties as assigned.

Qualifications

  • Confidence and Experience: Experience addressing large groups and delivering training programs.
  • Startup Experience: Proven experience working in a startup environment, demonstrating the ability to create and implement new processes and training programs from the ground up.
  • Training Content Creation: Experience in creating engaging and effective training content.
  • Operational Management: Experience in operational management within a visitor-facing operation (essential).
  • Prioritization: Ability to prioritize the needs of different departments.
  • Time Management: Excellent time management and organizational skills.
  • Communication: Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships.
  • Relationship Building: Ability to build and maintain strong relationships with key consultants and contractors.
  • Energetic and Perceptive: Energetic, perceptive, confident problem solver with a good sense of humor.
  • Technology Utilization: Proficient in using e-learning platforms and training software.
  • Corporate training experience preferred within a guest-facing operation (essential) including hotels, entertainment operations, museums, cruise lines or similar.

Inclusivity Statement

Sloomoo Institute is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities, and promoting initiatives aimed at creating a culture that is meaningful, innovative, and successful. Sloomoo Institute does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.



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