Restaurant Operations Manager

3 weeks ago

UPPR CHICHSTR PA USA, United States Taco Bell Full time
Restaurant General Manager Job Description

As a Restaurant General Manager, you will be responsible for providing overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan.

Key Responsibilities:
  • Drive excellence in customer service
  • Maintain company standards in product and facility specifications
  • Supervise food handling procedures and operational processes
  • Exercise financial control to meet the restaurant profit margin targets
  • Select, train, develop, and motivate employees
Customer Satisfaction/Product Quality:
  • Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards
  • Drive customer-focused culture by serving as a role model in resolving customer issues and training managers and crew to meet or exceed customer service standards
  • Track, analyze, and resolve sources of customer complaints
  • Ensure that food safety standards are met
Financial:
  • Develop and drive restaurant annual operating plan
  • Analyze sales, labor, inventory, and controllables on a continual basis and take corrective action to meet or achieve margin and sales growth targets
  • Train and mentor subordinates on financial analyses and profitability tips for the restaurant
  • Develop store CAPEX requests and be the principle interface with all vendors
Operations:
  • Ensure that facilities and equipment are maintained to Company standards
  • Monitor inventory, food preparation, and order fulfillment daily to ensure adherence to Company standards
  • Establish restaurant speed with service (SWS) targets, monitor performance, and resolve bottlenecks to achieve SWS goals
  • Oversee development and revision of weekly management and crew schedules
Human Resources:
  • Direct all restaurant-level HR activity, including crew hiring decisions, learning zone planning and execution, performance management, compensation, employee relations issues up to and including termination
  • Provide hands-on training for management staff in Learning Zone and develop all Shift Managers and Assistant General Managers to assume higher-level responsibilities
  • Develop and monitor staffing plans and direct crew sourcing activities
  • Manage the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state, and federal workplace regulations
Success Measures:
  • Achievement of restaurant annual operating plan
  • Margin improvement over previous year sales growth
  • Weekly/Period restaurant performance in sales, labor, ICOS, and controllables
  • PRC results and OSAT scores
  • Learning Zone certification levels, crew turnover, and staffing levels

This is a challenging and rewarding role that requires a strong leader with excellent communication and problem-solving skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service and driving business results, we encourage you to apply for this exciting opportunity.

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