Technical Support Specialist

2 weeks ago


Cumming, Georgia, United States RavenVolt Inc, An ABM Company Full time

JOB TITLE: Help Desk Technician

LOCATION: RavenVolt Inc, An ABM Company

BONUS: Up to 15% based on company profit paid annually

VACATION: Flexible

REPORTING TO: IT Manager

HOURS OF WORK: Full Time

EDUCATION: Associate degree (or equivalent)

EXPERIENCE: 1+ years professional experience

POSITION SUMMARY

We are looking for a dedicated and customer-oriented professional to enhance our IT support division. The successful candidate will serve as the primary contact for our clients, delivering fundamental technical assistance and addressing inquiries and challenges related to computer systems, software, and hardware.

KEY OBJECTIVES:

  • Ensure the upkeep of vital IT infrastructure, which includes operating systems, security applications, servers, email systems, laptops, desktops, software, and hardware.
  • Investigate and assess new technologies, hardware, and software solutions.
  • Oversee the maintenance and support of existing applications/services (such as Office 365, AutoCAD, etc.).
  • Manage and monitor hardware and software inventory.

PRIMARY RESPONSIBILITIES:

  • Deliver first-level technical support, troubleshoot and resolve technical issues, and assist users with step-by-step solutions.
  • Facilitate the setup of new workstations and ensure appropriate system configurations.
  • Enforce company IT policies throughout the organization.
  • Collaborate with senior management to ensure IT standards are upheld.
  • Document user issues and solutions in the ticketing system and update knowledge base entries.
  • Conduct regular maintenance and updates on user systems, including software updates and patches.
  • Perform basic network troubleshooting.

REQUIRED SKILLS:

  • Fundamental understanding of operating systems (Windows, MacOS, iOS), current technologies, and enterprise systems.
  • Excellent communication abilities.
  • Strong analytical and problem-solving skills.
  • Familiarity with Microsoft / Office 365 and Azure AD.


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