Customer Service Representative
1 week ago
We are seeking a highly skilled Customer Service Representative to join our team as an Order Management Specialist. In this role, you will be responsible for providing exceptional customer service via phone, email, and fax, while also managing orders from start to finish.
Key Responsibilities:- Provide first-line support for internal and external customers, resolving issues related to order fulfillment, product technical questions, and supply chain-related concerns.
- Serve as a primary escalation point for Order Management issues, collaborating with field Sales teams to ensure seamless customer experience.
- Accurately enter data into various software programs, including SAP/ERP and Salesforce.com.
- Comply with standard work practices to maintain professional and consistent service levels, meeting departmental phone/fax metrics.
- Manage and utilize relevant software, databases, scripts, and tools to provide exceptional customer service.
- Address and drive resolution of customer issues, including order fulfillment, supply chain-related issues, and information requests.
- Bachelor's degree or equivalent degree in a field related to the job.
- 5+ years of relevant work experience, preferably in a call center environment.
- Excellent communication and problem-solving skills, with the ability to multitask and prioritize tasks efficiently.
- Basic Microsoft Suite competency, with proficiency in Outlook, Word, and PowerPoint.
- Previous SAP experience or other Order Management Systems is a plus, but not necessary.
A competitive salary range of $45,000 - $60,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.
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