Outbound Customer Advocate

3 weeks ago


San Diego, California, United States Luxottica Group Full time

Are you a motivated and results-driven individual looking for a challenging role? Do you have excellent communication and problem-solving skills?

Luxottica Group is seeking a Customer Service Advocate to join our team. In this role, you will be responsible for managing customer requests and providing quality customer service.

About the Job:

  • Manage customer requests via Salesforce cases to successful outcome;
  • Manage workflow and scheduling to ensure jobs are completed and customer needs are met in a timely manner;
  • Provide quality customer service by answering customer calls, responding to customer questions/concerns, handle technical questions/concerns and conduct outbound calls;
  • Prioritize and problem solve complex customer issues and concerns;

Salary Range:

$50,000 - $60,000 per year



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