IT Manager

1 week ago

Portland, Oregon, United States Hyatt Regency Portland Convention Center Full time
IT Manager Job Description

We are seeking a highly skilled IT Manager to join our team at Hyatt Regency Portland Convention Center. As a key member of our technology department, you will be responsible for supporting our hotel operations and enhancing our overall guest experience.

Key Responsibilities:

Utilize IT ticketing systems and support requests from colleagues and guests to identify and communicate total resolution
Schedule and perform regular software and hardware maintenance
Follow appropriate standards of PC configurations and software installations
Establish priorities for daily and project-related tasks based on business needs and established service levels to meet deadlines
Apply or assist in operating system patches, application updates, and approved corporate software tools
Use corporate-provided monitor tools to keep all systems compliant with corporate/directed standards
Manage network, network printing, and network technical resources
Maintain inventory of hardware and software assets
Consult with leadership and corporate technology team to determine equipment requirements
Ensure company software, hardware, e-mail, and internet policies are complied
Monitor system performance and recommend to management and Corporate Technology Team system upgrades deemed necessary and the timeframe the upgrades will need to be made as well as the cost estimates and delivery schedules

Additional Benefits:

Competitive salary
Comprehensive training and development programs for career advancement
Employee discounts on hotel stays, dining, and other services
Health and wellness benefits, including medical, dental, and vision coverage
Opportunities for growth within the Hyatt organization
A supportive and inclusive workplace that values diversity and teamwork
Tuition reimbursement, discounted parking, and complimentary meals for colleagues

About Hyatt Regency Portland Convention Center

The Hyatt Regency Portland Convention Center is a premier hotel located in the heart of the city, offering luxurious accommodations and exceptional amenities. As part of the Hyatt family, we are committed to delivering outstanding service and creating memorable experiences for our guests while fostering a rewarding environment for our employees. Join us in upholding the Hyatt standard of hospitality and be part of a dynamic team dedicated to excellence.

The annual salary range for this position is $85,000 to $95,000.

Qualifications:

Strong IT and time management skills and be a self-starter
Reliable track record for seeing projects through to completion
Proficient knowledge of Microsoft Office-based products as well as Windows Server and Windows Operating Systems, PC/Server hardware, and software troubleshooting
Experience configuring and supporting PC's, servers, mobile devices, Mobile Device Management (MDM) policies, and tracking
Knowledge of Opera PMS and Infrasys or Symphony POS an asset
Associate Degree or higher (or equivalent experience)
2+ years IT help desk or similar system support experience
Basic knowledge of IP networking protocols and standards
Experience with networks, HP and Cisco switches
Experience with digital signage preferred
Basic knowledge of low-voltage structured cabling systems
CompTIA Network+, A+, or Security+ preferred
Ability to maintain and report the state of compliance to executive-level management (e.g. PCI, SOX, Data Privacy, etc.)
Strong leadership, professionalism, and communication skills.
Ability to work a flexible schedule based on hotel needs, including nights, weekends, and holidays.
Capability to lift, push, pull, or carry up to 50 lbs.

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